Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

ExoticDirect Recenze | Hodnocení zákaznického servisu pro https://www.feefo.com/reviews/exotic-direct | Feefo

Zobrazení všech 1,919 recenzí

Trusted Customer

7 years ago

Datum nákupu: 05/05/2018

Co říká Trusted Customer o ExoticDirect:

Higher cover ... vet fees have increased alarmingly

They always look after my animals and the renewal was a good price and was done smoothly with no hitches I can find no fault with this insurance company

Sarah

ExoticDirect

7 years ago

Hi Roger,

Thank you very much for taking the time to leave your review, we are so pleased to hear that you were happy with your renewal and with us!

Kind Regards,

The Exotic Direct Team.

Prohlédnout si celou recenzi zákazníka

Trusted Customer

7 years ago

Datum nákupu: 08/05/2018

Co říká Trusted Customer o ExoticDirect:

Always there when I need them

Sarah

ExoticDirect

7 years ago

Dear Mr & Mrs Jewell,

Thank you for taking the time to leave your lovely review, we really appreciate hearing these comments from you.

Kind Regards,

The Exotic Direct Team

Prohlédnout si celou recenzi zákazníka

Trusted Customer

7 years ago

Datum nákupu: 09/05/2018

Co říká Trusted Customer o ExoticDirect:

My blue breasted amazon parrot was very poorly and the staff at strathmore vets were amazing, and also exotic direct insurance made paying my bills easy and efficiently

Hayley

ExoticDirect

7 years ago

Hi Lisa.

Thank you so much for taking the time to leave your positive review.

We are so glad you are happy with our service.

Kind Regards

The Exotic Direct Claims Team.

Prohlédnout si celou recenzi zákazníka

Trusted Customer

7 years ago

Datum nákupu: 03/05/2018

Co říká Trusted Customer o ExoticDirect:

I’d managed to get dates confused a the insurance for our tortoise lapsed (had emails etc from Exotics Direct, I just got the date wrong). The following day they called and after a pleasant phone...

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Sarah

ExoticDirect

7 years ago

Hi Antony,

Thank you very much for your review,

We are very pleased that we were able to help with your renewal for your tortoise, and happy to help in the future.

Kind Regards,

The Exotic Direct Team.

Prohlédnout si celou recenzi zákazníka

Trusted Customer

Uttoxeter

7 years ago

Datum nákupu: 29/04/2018

Nahraná média

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Co říká Trusted Customer o ExoticDirect:

Mushu and I are really happy with the service we have received during the past 4 years. Easy to purchase the insurance suitable for our needs. Thank you and all the best.

Sarah

ExoticDirect

7 years ago

Hi Joanna and Mushu,

Thank you so much for taking the time to leave your lovely review, we are very pleased to hear that you are both happy with our service!

Kind Regards,

The Exotic Direct Team.

Prohlédnout si celou recenzi zákazníka

Trusted Customer

7 years ago

Datum nákupu: 27/04/2018

Co říká Trusted Customer o ExoticDirect:

very easy to claim and prompt payment although would prefer if payment could be made by BACs instead of cheque

Hayley

ExoticDirect

7 years ago

Hi Melanie.

Thank you for taking the time to leave your feedback.

We are hoping to look into this in the future and we have taken your comments on board.

Kind Regards

The Exotic Direct Claims Team.

Prohlédnout si celou recenzi zákazníka

Trusted Customer

7 years ago

Datum nákupu: 27/04/2018

Co říká Trusted Customer o ExoticDirect:

The process from submitting my claim to receiving the amount claimed was around 14 days. Couldn’t of been easier. Very good

Hayley

ExoticDirect

7 years ago

Hi Dave.

Thank you so much for taking the time to leave your positive review.

We are so glad you are happy with our service and you found the claims process easy and straightforward.

Kind Regards

The Exotic Direct Claims Team.

Prohlédnout si celou recenzi zákazníka

Trusted Customer

7 years ago

Datum nákupu: 28/04/2018

Co říká Trusted Customer o ExoticDirect:

Not enough information

I did not receive a renewal notice so had no idea that Spikes insurance had ran out. I did find a message on my home phone a couple of days ago letting me know but it had already ran out at that...

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Sarah

ExoticDirect

7 years ago

Hi Susan,

Thank you very much for your feedback, we are very sorry that you did not receive your renewal documents.

We will be in touch shortly to discuss with you directly and confirm your details.

Kind Regards,

The Exotic Direct Team.

Prohlédnout si celou recenzi zákazníka

Trusted Customer

7 years ago

Datum nákupu: 30/04/2018

Co říká Trusted Customer o ExoticDirect:

Not at all.

I find Exotic pets insurance a great company to be with.renewal is very straight forward and always there is someone at the end of the phone to speak to .

Sarah

ExoticDirect

7 years ago

Hi Suzanne,

Thank you very much for your review, we are very glad you found your renewal straight forward and are always happy to help!

Kind Regards,

The Exotic Direct Team

Prohlédnout si celou recenzi zákazníka

Trusted Customer

7 years ago

Datum nákupu: 30/04/2018

Co říká Trusted Customer o ExoticDirect:

no customer service

i receive paperwork for this policy yearly, there is never no contact from the company.

Martin

ExoticDirect

7 years ago

Hi Linda, Thanks for taking the time to leave your review, our policies renew each year. Within the renewal documents we provide you with information around any changes that have been made, we appreciate people lead busy lives and feel this is the best way to renew.If you have any questions or need any help with your policy please don't hesitate to get in touch on 0345 982 5505 or email to enquiries@exoticdirect.co.uk

Have a lovely weekend

the Exotic Direct Team

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Neobdržel/a jste pozvánku k recenzi?

O ExoticDirect

Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.

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0345 340 4090

1-10 Summers Street, London, Greater London, EC1R 5BD, United Kingdom

Feefo Trusted Service Awards

Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.

Co jsou ocenění Trusted Service Awards

Proč věřit recenzím Feefo?

Další informace o společnosti Feefo

Recenze společnosti ExoticDirect

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?