Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

ExoticDirect Recenze | Hodnocení zákaznického servisu pro https://www.feefo.com/reviews/exotic-direct | Feefo

Zobrazení všech 1,923 recenzí

Trusted Customer

7 years ago

Datum nákupu: 08/05/2018

Co říká Trusted Customer o ExoticDirect:

Patient and understanding

Exotic Direct were patient while we got treatment sorted for our pet bird. They sent out a letter asking for an update and when I had let them know what was going on they were happy to wait for the...

Přečíst vše

Alec

ExoticDirect

7 years ago

Dear Mrs West,

Thank you for being kind enough to give Exotic Direct such a positive review.

Vet treatments and the associated claims aren't always straight forward, so we do try to be as accommodating as possible. We are glad to hear that you've found our claims team to be patient and they were also able to make the process as easy as possible for you.

Finally, we are all very so sorry to hear about your loss. Please accept our condolences.

Kindest regards,

The Exotic Direct Pet Insurance Team

Prohlédnout si celou recenzi zákazníka

Důvěryhodný zákazník

7 years ago

Datum nákupu: 03/05/2018

As always, great quality and a very good price. Will definitely recommend

Alec

ExoticDirect

7 years ago

Thank you for giving Exotic Direct a five star review!

We always try to provide our customers with the best products, service and prices - so it's great to hear that we've been able to provide you with a great quality pet insurance product at a very good price.

If there's ever anything further we can help you with in the future, please do get in touch a member of the team will be happy to assist you.

Best regards from all us,
The Exotic Direct Pet Insurance Team

Prohlédnout si celou recenzi zákazníka

Trusted Customer

Bicester

7 years ago

Datum nákupu: 08/05/2018

Co říká Trusted Customer o ExoticDirect:

No problems easy to insure a pet dragon

Alec

ExoticDirect

7 years ago

Hi Darren,

Thank you for giving our pet insurance service such a positive review.

We've worked hard to make the process of insuring pets as easy as possible - so it's great to hear that was your experience when you insured your pet dragon.

If we can be of any further assistance in the future, please do get in touch.

Best regards,
The Exotic Direct Pet Insurance Team

Prohlédnout si celou recenzi zákazníka

Trusted Customer

7 years ago

Datum nákupu: 05/05/2018

Co říká Trusted Customer o ExoticDirect:

A well put together web site.easy to navigate.very simple to set up cover for my parrot.

Alec

ExoticDirect

7 years ago

Hi John,

Thank you for giving us such a positive review.

We've worked hard to make sure both our website and the online application process is intuitive and easy to navigate - so it's great to hear that was your experience when you recently set up a new Pet Insurance policy for your Parrot.

If we can be of any further assistance in the future, please do get in touch with us.

Best regards,
The Exotic Direct Team

Prohlédnout si celou recenzi zákazníka

Důvěryhodný zákazník

7 years ago

Datum nákupu: 06/05/2018

Simple and efficient service.

Alec

ExoticDirect

7 years ago

Thank you for giving Exotic Direct Pet Insurance such a positive review.

We're very pleased to hear that you've found our insurance to be uncomplicated and also that you've received an efficient service from us.

If we can be of any further help in future, please do let us know.

Best regards,
The Exotic Direct Team

Prohlédnout si celou recenzi zákazníka

Důvěryhodný zákazník

7 years ago

Datum nákupu: 07/05/2018

Had no problems, with them

Alec

ExoticDirect

7 years ago

Thank you for giving us such a good review.

We always aim to provide a five star customer service experience to all our clients. If we can ever be of any assistance to you or your pet in the future, please do get in touch.

Kindest regards,
The Exotic Direct Team

Prohlédnout si celou recenzi zákazníka

Důvěryhodný zákazník

7 years ago

Datum nákupu: 09/05/2018

I have been with Golden Valley insurance for many years and have always found their service prompt and reliable

Alec

ExoticDirect

7 years ago

Thank you for giving us such a positive review.

It's great to hear that you've experienced a prompt and reliable service from us over the years. If we can be of any further assistance in the future, please do let us know.

Best regards,

The Golden Valley (Brooks Braithwaite) Team

Prohlédnout si celou recenzi zákazníka

Důvěryhodný zákazník

7 years ago

Datum nákupu: 03/05/2018

Make a mistake put it right and offer a little bit more than just apologies

Received my renewal quote which was only slightly more that my quote last year. As I had a claim last year I was pleased. This did not last long! Reading the renewal I found out one of my pets was...

Přečíst vše

Sarah

ExoticDirect

7 years ago

Hi there,

Thank you for your feedback,

We have discussed your concerns with you by telephone, but will shortly write to you to clarify the issues with you directly.

Kind Regards,

The Exotic Direct Team

Prohlédnout si celou recenzi zákazníka

Důvěryhodný zákazník

7 years ago

Datum nákupu: 08/05/2018

Easy, quick, professional and with understanding of pain when you lose pet.

I'm sure that Exotic Direct is absolutely honest insurance company. I'm keeping snakes for more than 5 years. My 4yo Corn Snake passed away in vet surgery on 22 December 2017and it was a shock for...

Přečíst vše

Hayley

ExoticDirect

7 years ago

Hi Iveta.

Thank you so much for taking the time to leave your positive review.

We are glad we could help you in this difficult time and we are sorry to hear about the loss of your beloved pet.

Kind Regards

The Exotic Direct Claims Team.

Prohlédnout si celou recenzi zákazníka

Trusted Customer

Oxford

7 years ago

Datum nákupu: 08/05/2018

Co říká Trusted Customer o ExoticDirect:

The value is very good and i renewed online which was simple and quick.

Sarah

ExoticDirect

7 years ago

Dear Mr & Mrs York,

Thank you very much for your review,

We are so pleased to hear you found our process simple and quick, and that you are happy with the price of the product.

Thank you for taking the time to leave your review!

Kind Regards,

The Exotic Direct Team.

Prohlédnout si celou recenzi zákazníka

Neobdržel/a jste pozvánku k recenzi?

O ExoticDirect

Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.

Přečíst vše

0345 340 4090

1-10 Summers Street, London, Greater London, EC1R 5BD, United Kingdom

Feefo Trusted Service Awards

Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.

Co jsou ocenění Trusted Service Awards

Proč věřit recenzím Feefo?

Další informace o společnosti Feefo

Recenze společnosti ExoticDirect

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?