Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

Recenze ExoticDirect

Zobrazení všech 1,993 recenzí

Důvěryhodný zákazník

8 years ago

You could send advance notice that it's due for renewal.

Martin

ExoticDirect

8 years ago

Hi, many thanks for your feedback in respect of your renewal and we are sorry that you did not receive the documents. We note that the renewal documents were posted to you on the 18th of June. Could you please contact us to check that we have the correct address so that we can reissue the documents.

The Exotic Direct Team

Trusted Customer

8 years ago

Co říká Trusted Customer o ExoticDirect:

Satisfied customer

Polite to talk to, easy to deal with and prompt payment

Alec

ExoticDirect

8 years ago

Dear Stephen,

Thank you for this positive review of our service.

We're very pleased to hear that you found our staff to be polite to talk to and also that your payment was arranged quickly.

If we can be of any further help or assistance in the future, please do let us know.

Kindest regards,

The Exotic Direct Pet Insurance Team

Trusted Customer

8 years ago

Co říká Trusted Customer o ExoticDirect:

Lovely staff on the phone

The team were very attentive and helpful when I rang up for information and a claim form.

Alec

ExoticDirect

8 years ago

Dear Mrs Watson,

Thank you for taking the time to write such a nice review about us. We're very pleased to hear that our team were both attentive and helpful when you called to request a claim form.

If there's anything further we can do to help or assist, please do let us know.

Best regards,

The Exotic Direct Pet Insurance Team

Trusted Customer

8 years ago

Co říká Trusted Customer o ExoticDirect:

very dissatisfied

Poor communication throughout and even a week after emailing a question no response plus told policy cancelled but still shows live online

Vicky

ExoticDirect

8 years ago

' Hi Grahame,

Thank you for taking the time to leave your feedback.

We're sorry to hear we didn't get back to you in time, we've now picked this up. Please don't hesitate to get back in touch if you have any other concerns.

Have a good day,

The Exotic Direct Team'

Trusted Customer

8 years ago

Co říká Trusted Customer o ExoticDirect:

Good insurance for my tortoise

Alec

ExoticDirect

8 years ago

Hi Mark,

Thank you for your positive review of the pet insurance we're providing for your pet Tortoise.

If we can be of any further help or assistance in the future, please do get in touch.

Best regards,

The Exotic Direct Pet Insurance Team

Důvěryhodný zákazník

8 years ago

Straight forward renewal using BACS. The reminder came in good time with plenty of options for renewing the policy. The only downside to not renewing over the phone, which is what I've done in the...

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Louise

ExoticDirect

8 years ago

Hi there

Thank you so much for leaving us such a fantastic review.

It is great to hear you have found our renewal process straight forward and that you received your documents as expected. Thank you also for your lovely comments with regards to our staff and friendly service.

Kind Regards

The Exotic Direct Team

Trusted Customer

8 years ago

Co říká Trusted Customer o ExoticDirect:

Hassle free

Excellent service.

Louise

ExoticDirect

8 years ago

Hi Jon

Thank you for your great review.

It is brilliant to hear that you found our service excellent and hassle free.

Kind Regards

The Exotic Direct Team

Důvěryhodný zákazník

8 years ago

Polite and helpful staff

Louise

ExoticDirect

8 years ago

Hi there

Thank you for taking the time to leave us your review.

Its lovely to hear that you found us polite and helpful.

Kind Regards

The Exotic Direct Team

Důvěryhodný zákazník

8 years ago

Impressed

Efficient and speedy service.

Louise

ExoticDirect

8 years ago

Hi there

Thank you for leaving us your brilliant review.

It is great to hear you have been impressed with our efficient and fast service.

Kind Regards

The Exotic Direct Team

Trusted Customer

8 years ago

Co říká Trusted Customer o ExoticDirect:

I have most of my birds insured by you and I can safely say you always make life as easy and comfortable when I have had to make a claim which is always at a very sad time. Thank you

Hayley

ExoticDirect

8 years ago

Hi Joanne.

Thank you so much for your positive review!

It is lovely to hear that we made your claims process easy in what was a difficult time for you.

Kind Regards

The Exotic Direct Claims Team.

Neobdržel/a jste pozvánku k recenzi?

Feefo Trusted Service Awards

Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.

Co jsou ocenění Trusted Service Awards

Proč věřit recenzím Feefo?

Další informace o společnosti Feefo

Recenze společnosti ExoticDirect

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?