Recenze společnosti Dobbies

Thank you for your feedback. I'm sorry some of the items were damaged. I know the team are on the case and I hope you'll have the replacements as soon as possible. Yours sincerely, Tim Multichannel Director

Thank you for your feedback. I'm concerned that you were unable to place an order online as our website should work perfectly okay in Safari. I would very much like one of our web team to be able to contact you and find out more. Please let us know if that's okay via customerservice@dobbies.com I must also apologise that we couldn't take an order over the phone. We now have the means to do this, though it's a rather clunky process and we'd prefer to sort out the core problem of why your online order wouldn't process. Finally it does sound like we were not very helpful, which is not our usual way of working, so I really do hope we can be of better service in the future. Yours sincerely, Tim Multichannel Director

Thank for your feedback. I'm very concerned - please contact us on customerservice@dobbies.com to tell us what happened, as we were not notified of any problem by the parcel carrier. In fact I'd prefer to call and find out more. Could you let me know what time might be convenient? Yours sincerely, Tim Multichannel Director

We have only recently introduced web ordering into our stores, which means we can deliver from our central warehouse directly to home. I suspect you made the other purchase before this facility was available, so I'll be in touch to see if we can make amends. Yours sincerely, Tim Multichannel Director