the delivery was bad, I received a text two times, saying the delivery would be that day and twice the order was not delivered it finally arrived after the third text.
I only ordered on line because...
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Dobbies
Dobbies
10 years ago
Thank you for your feedback, which has helped uncover an issue with one of our services. We now understand why these texts were being sent in error, and believe we have corrected the problem. However I realise it is too late for you and wish to apologise for the inconvenience caused.
Yours sincerely,
Tim
Multichannel Director
Very impressed with the speed of delivery, the service when I 'phoned plus the courtesy of the staff at the garden centre where I first enquired about home delivery of the growhouse.
The condition of the item bought has been terrible and we have had three sets delivered, this is a £1600 item and for all our trouble which is still not resolved we are to receive a £50 gift card!
Responded well to courier delivery issues and then damaged items.
Dobbies
Dobbies
10 years ago
Thank you for your feedback. This is the first season we have offered furniture home delivery by parcel carrier and we are learning how to improve the service and packaging, so we appreciate your comments - they will help us to do better in the future. I hope the Havana set is okay now.
Yours sincerely,
Tim
Multichannel Director
Over the last 150 years, Dobbies has grown to be one of the UK's largest Garden Centre retailers, with 35 stores across Scotland, England and Northern Ireland. We are proud of our horticultural heritage and continue to offer high quality plants in addition to a wide range of garden, home and leisure products.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Over the last 150 years, Dobbies has grown to be one of the UK's largest Garden Centre retailers, with 35 stores across Scotland, England and Northern Ireland. We are proud of our horticultural heritage and continue to offer high quality plants in addition to a wide range of garden, home and leisure products.
