Overall it's good service. The product is a little too pricey when you have to take the 50 bags you're given without being able to weed out the dodgy looking bags like you can at the garden centre.
Certainly Wood
Certainly Wood
14 years ago
Good to sepak to you a few moments ago. Sorry about the problems. I would suggest that the carrier at some point has had the pallet knocked about in transit. Not a common problem to be fair. Reference the wood, the variation maybe due to the different species all of which have slightly different burning characteristics, or perhaps some are not quite as dry as they should be internally. Let me know if you have any major issues through the rest of the wood. Glad you like the kindling and flamers
Nic
MD
delivery company did not telephone us to arrange a time slot but when they did delivery were very helpful as they had to hand unload the van as their lorry had broken down so did not have a method to...
Carrier service disappointing. Was in a great hurry and did not seem to be happy delivering into our garage. In addition, proposed delivery time offered of between nine and five is not customer...
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Certainly Wood
Certainly Wood
14 years ago
Sorry you had a disappointing delivery. You appear to have got 'Mr Jobs-Worth' in a rush. If you order again, give us a ring on the day you're expecting it and we'll try and get you an ETA, save you having to wait in all day.
Alex @ CW
It would be helpful not to have to sign for delivery and so avoid the need to wait in and take time out of work. Pallet ways have been helpful putting us on first delivery but that doesn't always work
Certainly Wood
Certainly Wood
14 years ago
When you next order, it is OK for the delivery to be left without a signature if you're happy with that - days off should only be for fun things!
Alex @ CW
Certainly Wood
Certainly Wood
14 years ago
When you next order, it is OK for the delivery to be left without a singature if you're happy with that - days off should only be for fun things!
Alex @ CW
Recenze produktu
Datum nákupu: 30/12/2011
0
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
14 years ago
Arrived on time
Recenze produktu
Datum nákupu: 05/12/2011
0
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
14 years ago
From the moment you place the order it all works very well.
Recenze produktu
Datum nákupu: 25/11/2011
0
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
14 years ago
Excellent service, quick, reliable and fantastic wood. I will be back again soon...
Certainly Wood is the largest specialist firewood producer in the UK having pioneered a kiln drying process nearly ten years ago. We are the ‘inventors’ of kiln dried firewood and recommended by most UK stove manufacturers and distributors. We are also the first company to be approved by Hetas under their new Solid Biomass Assurance Scheme. We supply a range of products from premier kiln dried firewood and kindling to log stores and other wood related products.
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Certainly Wood is the largest specialist firewood producer in the UK having pioneered a kiln drying process nearly ten years ago. We are the ‘inventors’ of kiln dried firewood and recommended by most UK stove manufacturers and distributors. We are also the first company to be approved by Hetas under their new Solid Biomass Assurance Scheme. We supply a range of products from premier kiln dried firewood and kindling to log stores and other wood related products.