Thank you so much for your kind words and 5 star review!
We're thrilled to hear how pleased you are with the quality of our wood!
We work hard to deliver a smooth and pleasant experience, and it’s wonderful to know we succeeded.
We have passed on your review to our team and look forward to assisting you in future.
Best wishes,
Hayleigh
Hi Owain,
Thank you so much for your feedback; we appreciate you letting us know your opinion on our new Fire Club membership. As it's a new venture for us, please feel free to keep us updated on how the membership works out for you throughout the year.
Kind regards,
Charlotte
Prompt and efficient delivery. The only problem was that the delivery firm, though friendly and reasonably prompt, were unable to transfer our delivery all the way up our gravel drive due to the...
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Charlotte Hill
Certainly Wood
1 year ago
Hi,
Thank you for your feedback! We’re glad to hear that you are satisfied with your logs. Regarding the delivery, we have shared your comments with the delivery company. However, please note that they currently operate on a kerbside basis, as stated in the terms and conditions.
We also offer the option of delivering small plastic bags on pallets. While this may be slightly more expensive compared to bulk bags, it provides added convenience and easier handling, which might be more suitable for you.
Best wishes,
Certainly Wood Team
Recenze produktu
Datum nákupu: 28/01/2025
0
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
1 year ago
Excellent
Charlotte Hill
Certainly Wood
1 year ago
Thank you for your wonderful review! We're delighted to hear you were happy with your purchase and that it arrived quickly. I've passed your comments onto the team, and we look forward to assisting you again in future.
Kind regards,
Charlotte
Really good service, I ordered the wrong logs and they noticed it from my previous orders and emailed to make sure if I had made a mistake. I had and the corrected it.
Charlotte Hill
Certainly Wood
1 year ago
Hi Jennifer,
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Kind regards,
Charlotte
Hi Alan,
Thanks so much for your feedback. ! It makes our day hearing about how much our customers love KindleFlamers and the great service they’ve received from our team. We have passed on your review to our team and look forward to assisting you in future.
Kind regards,
Charlotte
We are so grateful for your 5-star review and are pleased to hear you are happy with your purchase. We look forward to assisting you in future!
Kind regards,
Charlotte
Recenze produktu
Datum nákupu: 19/01/2025
0
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
1 year ago
Mo
Recenze produktu
Charlotte Hill
Certainly Wood
1 year ago
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Kind regards,
Charlotte
Datum nákupu: 27/01/2025
0
Sdílet
RT
Richard Thrussell
Ověřeno Feefo
1 year ago
Co říká Richard Thrussell o Certainly Wood:
Excellent - very helpful and relaible
Charlotte Hill
Certainly Wood
1 year ago
Thanks for the 5 stars, Richard; your review is a great way to let us know we’re on track to making our customers smile! We appreciate you taking the time to give your feedback and look forward to assisting you again in the future.
Kind regards,
Charlotte
Certainly Wood is the largest specialist firewood producer in the UK having pioneered a kiln drying process nearly ten years ago. We are the ‘inventors’ of kiln dried firewood and recommended by most UK stove manufacturers and distributors. We are also the first company to be approved by Hetas under their new Solid Biomass Assurance Scheme. We supply a range of products from premier kiln dried firewood and kindling to log stores and other wood related products.
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Certainly Wood is the largest specialist firewood producer in the UK having pioneered a kiln drying process nearly ten years ago. We are the ‘inventors’ of kiln dried firewood and recommended by most UK stove manufacturers and distributors. We are also the first company to be approved by Hetas under their new Solid Biomass Assurance Scheme. We supply a range of products from premier kiln dried firewood and kindling to log stores and other wood related products.