Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

Certainly Wood Recenze | Hodnocení zákaznického servisu pro https://www.feefo.com/reviews/certainly-wood | Feefo

Zobrazení všech 11,932 recenzí

Důvěryhodný zákazník

6 days ago

Datum nákupu: 21/07/2025

Excellent

Excellent as usual

Recenze produktu

Důvěryhodný zákazník

6 days ago

Datum nákupu: 19/07/2025

Another delivery of quality product for toasty Winter toes !!

Excellent customer service. Certainly Wood ( Hayley) was very proactive when it became apparent to them that delivery agent was not going to be able to meet the original delivery date.

Hayleigh

Certainly Wood

6 days ago

Thank you so much for your 5 star review! We are thrilled we could be of assistance and I will be sure to pass on your kind words to the team member who helped you. Our team works hard to deliver excellent service, and it’s wonderful to know it’s appreciated. Thank you for choosing us and for letting us know how we did. We look forward to assisting you again in future. Best wishes, Hayleigh

Recenze produktu

Hayleigh

Certainly Wood

6 days ago

Thank you for your kind words regarding the quality of our wood. We aim for nothing but the best, and it's great to know we're meeting expectations. We are sorry to hear that your delivery service wasn't 5 stars on this occasion and we will be chasing this up with the delivery company to see why this was delivered on such a small vehicle. We hope we can avoid this from happening in future and thank you for bringing this to our attention. We really appreciate you taking the time to give your feedback and look forward to assisting you again in the future. Best wishes, Hayleigh

Důvěryhodný zákazník

7 days ago

Datum nákupu: 20/07/2025

Excellent and prompt service

Hayleigh

Certainly Wood

6 days ago

We are so grateful for your wonderful feedback and 5 star rating! Our team works hard to deliver excellent service, and it’s wonderful to know it’s appreciated. It's great to hear that your happy with your purchase and we look forward to assisting you again in future. Best wishes, Hayleigh

Recenze produktu

Důvěryhodný zákazník

8 days ago

Datum nákupu: 16/07/2025

Constantly, they provide first class service, we are not the easiest customer to deliver to, each year the staff go out of the way to make our delivery possible.

Hayleigh

Certainly Wood

6 days ago

Your 5 star review has absolutely made our day! We love hearing about how much our customers love our new oak crates, KindleFlamers natural firelighters and the excellent service they’ve received from our team. I will be sure to share your wonderful feedback with the team to let them know to keep up the amazing work and we look forward to assisting you in future. Best wishes, Hayleigh

Recenze produktu

Důvěryhodný zákazník

8 days ago

Datum nákupu: 08/07/2025

Excellent

Excellent - no delivery issues

Hayleigh

Certainly Wood

6 days ago

Thank you so much for the 5 star review! We're delighted to hear you were happy with your purchases and that there were no issues with delivery. I've passed your comments onto the team, and we look forward to assisting you again in future. Best wishes, Hayleigh

Recenze produktu

Důvěryhodný zákazník

8 days ago

Datum nákupu: 12/07/2025

Hayleigh

Certainly Wood

7 days ago

Thank you for the 5 star rating! We are thrilled you love the products and the customer service provided by our team! We look forward to assisting you again in future! Best wishes, Hayleigh

Recenze produktu

Důvěryhodný zákazník

8 days ago

Datum nákupu: 11/07/2025

Excellent as always

Excellent as usual. Will stick with crates from now on

Hayleigh

Certainly Wood

7 days ago

Thank you so much for your 5 star review! We are delighted to hear that you love our new kiln dried logs in crates and are thrilled that they are the right fit for you and your fire lighting needs! I will pass your wonderful feedback onto the team and we look forward to assisting you again in future. Best wishes, Hayleigh

Recenze produktu

Důvěryhodný zákazník

9 days ago

Datum nákupu: 03/07/2025

Efficient friendly service.

The order process was straight forward, delivery on time and I look forward to another year enjoying the log fire.

Hayleigh

Certainly Wood

7 days ago

We really appreciate your 5 star review! Your review is a great way to let us know we’re on track for making our customers smile! I will pass your wonderful feedback onto our team to let them know to keep up the amazing work and we look forward to assisting you again in the future. Best wishes, Hayleigh

Důvěryhodný zákazník

10 days ago

Datum nákupu: 17/07/2025

Good service

Very helpful and cheerful delivery man - as usual!! I am usually pleased with the wood and am sure I will be this time. It’s too warm to try at the moment!

Hayleigh

Certainly Wood

7 days ago

Thank you for your wonderful review! We're delighted to hear you were happy with your purchase of our kiln dried Ash and Oak crate and that delivery went smoothly. I've passed your comments onto the team, and we look forward to assisting you again in future. Best wishes, Hayleigh

Důvěryhodný zákazník

11 days ago

Datum nákupu: 09/07/2025

No Brainer

Saves me money

Recenze produktu

Neobdržel/a jste pozvánku k recenzi?

O Certainly Wood

Certainly Wood is the largest specialist firewood producer in the UK having pioneered a kiln drying process nearly ten years ago. We are the ‘inventors’ of kiln dried firewood and recommended by most UK stove manufacturers and distributors. We are also the first company to be approved by Hetas under their new Solid Biomass Assurance Scheme. We supply a range of products from premier kiln dried firewood and kindling to log stores and other wood related products.

Přečíst vše

01981 251 796

Lower Lulham, Madley, Hereford, Hereford, Herefordshire, HR2 9JJ, United Kingdom

Feefo Trusted Service Awards

Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.

Co jsou ocenění Trusted Service Awards

Proč věřit recenzím Feefo?

Další informace o společnosti Feefo

Recenze společnosti Certainly Wood

40 Bag Pallet Of Kiln Dried LogsVíce recenzí pro tento výrobek (514)Prohlédnout si stránku výrobkuAlways excellent product and service

Flamers 200Více recenzí pro tento výrobek (1,202)Prohlédnout si stránku výrobkuVery good product.

Great Value Kiln Dried Logs - Pallets of Small BagsVíce recenzí pro tento výrobek (2)Prohlédnout si stránku výrobkuExcellent service and delivery on time

KindleFlamer 18 packVíce recenzí pro tento výrobek (454)Prohlédnout si stránku výrobku

KindleFlamer 50 packVíce recenzí pro tento výrobek (454)Prohlédnout si stránku výrobku

Plant a TreeVíce recenzí pro tento výrobek (249)Prohlédnout si stránku výrobku

KindlingVíce recenzí pro tento výrobek (1,140)Prohlédnout si stránku výrobkuAlways happy with these

Kiln Dried Logs In Bulk BagsVíce recenzí pro tento výrobek (3,039)Prohlédnout si stránku výrobkuGood quality kiln dried logs - always nice to have

Flamers 200Více recenzí pro tento výrobek (1,202)Prohlédnout si stránku výrobkuAlways work well

Kiln Dried Kindling Mega BoxVíce recenzí pro tento výrobek (6)Prohlédnout si stránku výrobkuAlways happy with these

Plant a TreeVíce recenzí pro tento výrobek (249)Prohlédnout si stránku výrobkuCosts me nothing so must be good

Kiln Dried Logs In Bulk BagsVíce recenzí pro tento výrobek (3,039)Prohlédnout si stránku výrobku

Flamers 200Více recenzí pro tento výrobek (1,202)Prohlédnout si stránku výrobku

Kiln Dried Kindling Mega BoxVíce recenzí pro tento výrobek (6)Prohlédnout si stránku výrobku

Kiln Dried Ash & Oak Crate MediumVíce recenzí pro tento výrobek (9)Prohlédnout si stránku výrobkuEasy to navigate website, membership really worthwhile, much better than their previous loyalty system

MembershipVíce recenzí pro tento výrobek (117)Prohlédnout si stránku výrobkuSaves me money. No-brainer.

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?