Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

Recenze Brooks Braithwaite

Zobrazení všech 956 recenzí

Důvěryhodný zákazník

7 years ago

pull your socks up when handling claims

The normal very fast service was very lacking this last time I had to make a claim, resulting in my having to ring twice to jog them along. After the second phone call everything went well though....

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Hayley

Brooks Braithwaite

7 years ago

Hi there,

We are sorry to hear that you had to chase your claim and we are aware that the processing time is not up to our usual standards.

We are working very hard to get this resolved as quickly as possible.

Thank you for your feedback.

The Petplan Sanctuary Claims Team.

Trusted Customer

7 years ago

Co říká Trusted Customer o Brooks Braithwaite:

Discounts if you belong to a Dog Groomers ***

Had Pet plan since 2002, found them good and quick to pay out on the one time I needed to claim. However with rising costs this is the first time I have gone elsewhere and saved nearly £70. Would...

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Tim

Brooks Braithwaite

7 years ago

Hi Mrs Le Brocq,

Thank you for taking the time to leave us some feedback, we're sorry to hear we weren't able to offer you a more competitive price at renewal, we offer our best prices straight away which we believe is fairer for our customers.

It's great to hear that when you've needed to make a claim in the past we met your expectations! We're here if you need our services in the future.

Kind Regards,

The Petplan Sanctuary Team

Trusted Customer

7 years ago

Co říká Trusted Customer o Brooks Braithwaite:

Quick and easy process

Tim

Brooks Braithwaite

7 years ago

Hello Ms Holland,

Thank you very much for the great review.

It is amazing to hear you found the online process quick and easy.

If you do need anything in future, please do let us know.

Kind Regards,

The Petplan Sanctuary Team!

Trusted Customer

7 years ago

Co říká Trusted Customer o Brooks Braithwaite:

Explained the policy well

Tim

Brooks Braithwaite

7 years ago

Hello Miss Pickering & Miss Scott,

Thank you very much for the lovely review.

It is so nice to hear that you found the service good and the policy was explained well.

Kind Regards,

The Petplan Sanctuary Team!

Důvěryhodný zákazník

7 years ago

Easy website, easy to buy exactly what you need. Perfect!

Tim

Brooks Braithwaite

7 years ago

Hello,

Thank you very much for the great review on our website!

It is always nice to hear when people find the website easy to use.

Please do let us know if we can help in the future.

Kind Regards,

The Petplan Sanctuary Team!

Trusted Customer

7 years ago

Co říká Trusted Customer o Brooks Braithwaite:

Very easy and fast transaction

Tim

Brooks Braithwaite

7 years ago

Hello Ms Molson,

Thank you very much for the lovely review.

It is great to hear that you found setting up the policy fast and easy.

If you need anything at all in future, please do let us know.

Kind Regards,

The Petplan Sanctuary Team!

Trusted Customer

7 years ago

Co říká Trusted Customer o Brooks Braithwaite:

Very helpful and fast to resolve issues have used p p sanctuary (Books Braithwaite) for15 years now would recommend

Tim

Brooks Braithwaite

7 years ago

Hello Mr & Mrs Camp,

Thank you for the lovely review and your custom over the many years!

It is so nice to hear that you find our service helpful and fast, as this is exactly how we intend to be.

If you do need anything at all in future, please do let us know.

Kind Regards,

The Petplan Sanctuary Team!

Trusted Customer

7 years ago

Co říká Trusted Customer o Brooks Braithwaite:

Looking after & Grooming dogs

Easy to use & covers exactly what we need

Tim

Brooks Braithwaite

7 years ago

Hello Mrs Stewart,

Thank you very much for the review.

I am glad to hear the policy was easy to set up and covers exactly what you need!

If you do need anything at all in future, please do let us know.

Kind Regards,

The Petplan Sanctuary Team!

Důvěryhodný zákazník

7 years ago

Happy customer

Very happy with the service so far have not yet needed to claim against my insurance

Tim

Brooks Braithwaite

7 years ago

Hello,

Thank you very much for the lovely review.

It is great to hear you are happy with the service!

If you need anything at all in future, please do let us know.

Kind Regards,

The Petplan Sanctuary Team!

Důvěryhodný zákazník

7 years ago

Very efficient customer service on the phone and all questions answered quickly and professionally!

Tim

Brooks Braithwaite

7 years ago

Hello,

Thank you very much for the great review!

It is so lovely to hear you enjoyed our service and all of your questions were answered.

If you need anything else in the future, please do let us know.

Kind Regards,

The Petplan Sanctuary Team!

Neobdržel/a jste pozvánku k recenzi?

Feefo Trusted Service Awards

Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.

Co jsou ocenění Trusted Service Awards

Proč věřit recenzím Feefo?

Další informace o společnosti Feefo

Recenze společnosti Brooks Braithwaite

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?