Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

Recenze Brooks Braithwaite

Zobrazení všech 956 recenzí

Trusted Customer

7 years ago

Co říká Trusted Customer o Brooks Braithwaite:

easy, clear and value for money

Easy, transparent, just thought PII part was too low.

Tim

Brooks Braithwaite

7 years ago

Hello Mr Van Heesbeen,

Thank you very much for the lovely review.

It is great to hear you found it easy, clear and value for money as this is exactly what we strive to be!

The Professional Indemnity cover is a set limit on our policies. But, if you would like to discuss any queries/concerns about the cover, please do give me a call on 0345 0701 064 and I will be happy to run through it.

Kind Regards,

The Petplan Sanctuary Team!

Trusted Customer

7 years ago

Hi Tim, Thanks for efficient reply. We have just returned from Australia, where any animal business was recommend $1M as a minimum - or about 500,000 pounds. I will only work part time, but would be interested to find out what any higher level supplement cost would be please. It may be worth considering that as a future option, same like you allow machinery/tools to be increased according to client circumstances. Just a suggestion, thanks Hans

Tim

Brooks Braithwaite

7 years ago

Hello Mr Van Heesbeen,

First of all, I hope you had a lovely time in Australia!

Thank you so much for all of the feedback. This is definitely something for us to look at and see if there is anything we can do in future.

If you do want to chat through the policy, please do give me a call on 0345 0701 064. Or if you are working and email is easier, our email is enquiries@petplansanctuary.co.uk.

Kind Regards,

The Petplan Sanctuary Team!

Trusted Customer

7 years ago

Co říká Trusted Customer o Brooks Braithwaite:

Good product

Second year with this product, not made a claim yet and hope we don’t. Renewal was painless and efficient.

Tim

Brooks Braithwaite

7 years ago

Hello Mr & Mrs Benson,

Thank you very much for the amazing review!

It is lovely to hear that you enjoyed our renewal process.

If you need anything in future, please do let us know.

Kind Regards,

The Petplan Sanctuary Team!

Trusted Customer

7 years ago

Co říká Trusted Customer o Brooks Braithwaite:

There was only a short wait to be connected to an advisor and my policy cancellation was done with no pressure or queries.

Alison

Brooks Braithwaite

7 years ago

Dear Customer,

Thank you for taking the time to leave a great review!

We're glad your experience with us was a positive one and hope you may one day be a returning customer!

Please don't hesitate to contact us if you require any assistance in the future!

Kind regards

Petplan Sanctuary Team

Důvěryhodný zákazník

7 years ago

Delay in payment from once excellent service.

For the first time we have had to chase up payment of a claim. We have used Petplan Sanctuary for over 10 years and have had no problems. New management delaying claims?

Hayley

Brooks Braithwaite

7 years ago

Hi there,

We are sorry to hear you had to chase up your claim and we are aware that our processing time is not up to our usual standards.

We are working very hard to get this resolved as quickly as possible.

Thank you for your feedback.

The Petplan Sanctuary Claims Team.

Trusted Customer

7 years ago

Co říká Trusted Customer o Brooks Braithwaite:

Yes

Easy to buy and efficient

Alison

Brooks Braithwaite

7 years ago

Dear Customer,

Thank you for taking the time to leave a lovely review!

It's nice to see that you found our website very easy to use and efficient for your insurance needs!

Please don't hesitate to contact us if you require any assistance!

Kind regards

Petplan Sanctuary Team

Trusted Customer

7 years ago

Co říká Trusted Customer o Brooks Braithwaite:

Yes

Recommended by other trainers. Really easy to complete application. Competitive price.

Alison

Brooks Braithwaite

7 years ago

Dear Customer,

Thank you so much for taking the time to leave a lovely review!

So nice to hear that you were recommended and you found our application process easy and our premiums a competitive price!

Please don't hesitate to contact us in the future if you require any assistance.

Kind regards

Petplan Sanctuary Team

Trusted Customer

7 years ago

Co říká Trusted Customer o Brooks Braithwaite:

Excellent service

Very helpful and efficient on the phone and didn’t have to wait ages to get through

Alison

Brooks Braithwaite

7 years ago

Dear Customer,

Thank you so much for your lovely review!

We love to hear that our customer service has been helpful, efficient and that we were quick to assist you when you needed our help!

Please don't hesitate to contact us if you require any further help in the future!

Trusted Customer

7 years ago

Co říká Trusted Customer o Brooks Braithwaite:

Very good service

Extremely efficient service. We have been using them for a number of years and when we had to claim it was paid with no fuss.

Alison

Brooks Braithwaite

7 years ago

Dear Customer,

Thank you so much for your great review!

We love to hear that we are still getting our extremely efficient customer service right after all these years with you!

Please don't hesitate to contact us if you require any further assistance.

Kind regards

Petplan Sanctuary Team

Důvěryhodný zákazník

8 years ago

Excellent

Brilliant service, no fuss , no quibbling, just good reliable service, payments are made without any problems ,

Alison

Brooks Braithwaite

7 years ago

Dear Customer,

Thank you so much for your great review!

So nice to hear that we deliver a brilliant, no fuss, good reliable service and you can continue to deal with your business without worrying about your insurance cover.

Please don't hesitate to contact us if you require any further assistance in the future!

Kind regards

Petplan Sanctuary Team

Důvěryhodný zákazník

8 years ago

Clear explanation on what the policy included, with a smooth online purchasing experience.

Alison

Brooks Braithwaite

7 years ago

Dear Customer,

Thank you so much for your lovely review!

It's great you found the whole process smooth & our website gave clear information.

Kind Regards

Petplan Sanctuary Team

Neobdržel/a jste pozvánku k recenzi?

Feefo Trusted Service Awards

Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.

Co jsou ocenění Trusted Service Awards

Proč věřit recenzím Feefo?

Další informace o společnosti Feefo

Recenze společnosti Brooks Braithwaite

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?