Recenze společnosti Brooks Braithwaite

Thank you for taking the time to provide some feedback which we will take on board. During busy times there may be a slightly longer waiting time than we would like, however we do now have an overflow service where your call will be answered promptly should the lines be busy.

Thank you for taking the time to provide feedback

Thank you for taking the time to provide feedback, we are pleased you are happy with the renewal process.

Thank you for taking the time to provide feedback, which is very important to us. We are pleased you found the renewal process easy.

Thank you for taking the time to provide feedback, we are pleased you are happy with our service

Thank you for taking the time to provide feedback, we are pleased you are happy with the service so far.

Thank you for taking the time to provide a response, we are glad you are happy with our service

Thank you for taking the time to provide feedback, we are pleased you are happy with our service

Thank you for taking the time to provide a review, we will take on board your comments regarding activation of the policy

Thank you for taking the time to provide a review, all feedback is important to us. Having investigated this further I can see that the direct debit was in submission with the bank, so we were unable to cancel this. As soon as the payment was made we were able to provide you with a refund and the policy was cancelled from the inception date. Whilst we endeavour to address any banking issues as soon as possible, we do have to work with how the banks process payments, and if it is in submission they will not allow a payment to be returned. I do hope this clarifies why the payment was taken.