Overall good. Could have been left sitting waiting for a taxi , and missing connections,when departing from the last hotel in Chagny if we had not called Belle France to check that they were...
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Belle France
Belle France
9 years ago
We are so sorry that you had to call us to make sure this return station transfer was in place, but we are glad that we had this in place the night before your departure so that your journey was not delayed at all. We note your comments on the route notes and will indeed be checking the route before the new season starts. We are glad however that you found the holiday and service good overall and hope that we may book again for you next year.
Lorna
If we did not think they were excellent, we would not have been on holiday with them every year for the past as 10 years or maybe even more
Belle France
Belle France
9 years ago
Thank you so much and we have really enjoyed organising your holidays every year for the last 10 years. We also hope that we will hear from you again in 2016. Thanks too for the wonderful route note updates and details that you have so beautifully written on some of your past adventures.
Lorna
Patient in finding us the right holiday. Poor attention to detail.
Belle France
Belle France
9 years ago
Thanks for your comments and sounds like we picked the right holiday for yoou. Please let us know where we need to take more care on attention to detail so that we can improve all aspects of our booking service
Lorna
Staff are knowledgeable and helpful and have booked us an excellent holiday
There seems to be differences in approach to using credit card payment for deposits for the holiday - two opposite views...
We thoroughly enjoyed our holiday and were very happy with the service and information received from Belle France prior to leaving Australia.
Belle France
Belle France
9 years ago
Thank you for your feedback, actually I am quite surprised to hear that your cabin was below standard compared to the rest of the barge, and especially about the odour, I am sorry that you did not contact us to mention it as we would have most certainly investigated this and would have tried at least to eliminate the odour or see if there were any other available cabins to change to. I relived to hear that this did not affect the enjoyment of the holiday.
Lorna
Recenze produktu
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Důvěryhodný zákazník
9 years ago
Datum nákupu: 10/08/2015
It was easy to book and all the questions I had were answered.
First time dealing with this company and we were pleased with the service.
Belle France
Belle France
9 years ago
So glad that you were pleased with our service, hotels and route and we really hope to hear from you again. If you had told us about the loose chains on the bike we would have sent our mechanic out to tighten them for you. Hope it didn't affect the cycling.
Lorna
Belle France is the award winning specialist in walking and cycling holidays in France. With over 30 years in the industry, we create bespoke holidays in some of the country's most scenic locations, offering customers unique and unforgettable experiences.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Belle France is the award winning specialist in walking and cycling holidays in France. With over 30 years in the industry, we create bespoke holidays in some of the country's most scenic locations, offering customers unique and unforgettable experiences.
