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Recenze společnosti Belle France

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Belle France již není aktivním zákazníkem Feefo
Zobrazení všech 150 recenzí
Důvěryhodný zákazník
9 years ago
Datum nákupu: 10/08/2015
Friendly and efficient.
Friendly and efficient.
Důvěryhodný zákazník
9 years ago
all three holidays have been excellent. Would use the company again.
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Belle France
Belle France
9 years ago
We booked 3 holidays for you so far, two just this year, glad that we are getting it right. Yes you are right, there are just a couple of route notes that come in a different format and this is the case for this holiday. We will be reviewing this for next year. Look forward to hearing from you again. Lorna
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Důvěryhodný zákazník
9 years ago
Datum nákupu: 10/08/2015
The service was good except for one thing. We were told there were no rooms…
The service was good except for one thing. We were told there were no rooms in Strasbourg for the date we wanted (all hotels sold out, etc.) and offered a place in Obernai. But we had no trouble...

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Důvěryhodný zákazník
9 years ago
Datum nákupu: 01/07/2015
Efficient
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Důvěryhodný zákazník
9 years ago
Datum nákupu: 01/07/2015
Belle France changed our room-type request without protest and vouchers/package arrived several weeks before departure,…
Belle France changed our room-type request without protest and vouchers/package arrived several weeks before departure, which is always reassuring.
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Belle France
Belle France
9 years ago
It sounds like that you had a good holiday despite the challenging walking, although we have walkers of many ages and of varying degrees of fitness we do try to match the level of walking to the clients capabilities as best as possible. Please contact us again and we will try to find one slightly less challenging for you. We are glad that you were pleased with our service and mix of accommodations. Lorna
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Důvěryhodný zákazník
9 years ago
Datum nákupu: 01/07/2015
From my initial contact the service provided by everyone at Belle France was excellent
From my initial contact the service provided by everyone at Belle France was excellent
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Belle France
Belle France
9 years ago
We are pleased to hear that you highly rate our service and holiday. Yes, we do agree that the notes for this holiday could be improved and we will work over the winter months to do this ready for the next season. We take the standard of our route notes very seriously and are constantly working on improvements and updates. Thank you for your useful feedback and we hope that we can book another holiday for you again. Lorna
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Důvěryhodný zákazník
9 years ago
Datum nákupu: 01/07/2015
Great experience. Lorna Clayton was excellent - answered all emails v promptly and responded to…
Great experience. Lorna Clayton was excellent - answered all emails v promptly and responded to all our needs. Very accommodating and a really great service.
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Belle France
Belle France
9 years ago
Thank you for such a glowing recommendation, yes Clive is a great asset to the company and all of our Loire clients really appreciate his friendly welcome and local knowledge. I feel sure we will book again for you next year. Lorna
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Důvěryhodný zákazník
10 years ago
Datum nákupu: 05/03/2015
Rapid responses. Hotels good. Walking notes reliable
Rapid responses. Hotels good. Walking notes reliable
Důvěryhodný zákazník
10 years ago
Belle France provided excellent service - as we have found previously
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Belle France
Belle France
9 years ago
Thank your for your positive response to our services, yes I do believe that you have a point about some of the hotels being a little distance from the towns and I understand that Liz has already spoken to you regarding this. It could also be said of course that some of our clients prefer the quiet and remote locations of the hotels but of course this would only work if the hotel is booked on a half board basis. For hotels that do not have a restaurant, then town locations are indeed essential. Lorna
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Důvěryhodný zákazník
10 years ago
Datum nákupu: 03/06/2015
Replies to emails were quick and efficient. Telephone contacts were professional and friendly.
Replies to emails were quick and efficient. Telephone contacts were professional and friendly.
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Belle France
Belle France
9 years ago
Thank your for your positive feedback on our service and your helpful feedback regarding hotels and restaurants. Yes we are aware that hotel Robinson has had a few less than positive comments this year and we will be reassessing the hotel before we commit to using it for next year. In past years this has been a lovely hotel, with a good reputation for food and very friendly staff so we do hope that they will once again return to this standard very soon. Regarding restaurants, I think that we just need to let clients be aware that Sunday and Monday restaurants openings are always limited in France, maybe we need should make this clearer and give a list of possibilities in each town when accommodations are booked as BB only. Lorna
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Důvěryhodný zákazník
10 years ago
Datum nákupu: 05/03/2015
Helpful emails and telephone calls
Helpful emails and telephone calls
Důvěryhodný zákazník
10 years ago
Good, but had to ask for Guardian discount to be applied. Too much documentation. Guidebooks very useful. Maps not needed at all because this route is so well signposted. The topoguide GR 65 plus your guides provides all the maps needed and is easier to carry, but you need to read French. We liked the map carriers.
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Belle France
Belle France
10 years ago
So glad that you enjoyed the holiday and found the route easy to navigate, so much so that even the maps were unnecessary. The St Jacques de Compostelle is indeed a very well walked and signposted route but we like to give maps too as some people like to refer to these. Sorry that you had to ask for the Guardian discount, though it is normally the case that the discount code has to be quoted at the time of booking. Unfortunately we had to book the sister hotel in Nasbinals due to lack of availability, we do hope that this did not spoil the holiday in any way and hope that you come back to us next year to book the 2nd stage. Lorna
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Důvěryhodný zákazník
10 years ago
Datum nákupu: 03/06/2015
We can't imagine a better service than what Belle France provides.
We can't imagine a better service than what Belle France provides.
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Belle France
Belle France
10 years ago
We love organising this holiday for your family every year and look forward to planning the next one with you. Such a shame that the restaurant Buisson Ardent did not remember that we had paid in advance for your meal. I hope that you have now received the refund in the post. The Chocolatier tour and private guide sounds wonderful and such a great activity especially for the children. Lorna
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O Belle France
Belle France is the award winning specialist in walking and cycling holidays in France. With over 30 years in the industry, we create bespoke holidays in some of the country's most scenic locations, offering customers unique and unforgettable experiences.
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The Caravan Club, East Grinstead House, Crawley, West Sussex, RH19 1UA, United Kingdom
Proč věřit recenzím Feefo?

O Belle France
Belle France is the award winning specialist in walking and cycling holidays in France. With over 30 years in the industry, we create bespoke holidays in some of the country's most scenic locations, offering customers unique and unforgettable experiences.