Как се събират отзивите във Feefo?

Събираме независимо отзиви от името на фирмите, които работят с нас. Нашата платформа се свързва само с потвърдени купувачи, за да сте сигурни, че четете отзиви от истински клиенти.

Кой може да остави отзив във Feefo?

Само клиенти с доказателство за покупка могат да оставят отзив във Feefo. Гарантираме това, като се свързваме с купувачите веднага след трансакцията.

Как удостоверяваме отзивите?

Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.

Как се справяме с фалшивите отзиви?

От Feefo не допускаме лица да оставят фалшиви отзиви, защото каним само проверени купувачи да дават отзиви.

Отзиви за The Cumberland | Обслужване на клиенти Отзиви за https://www.feefo.com/reviews/cumberland-building-society | Feefo

Показване на всички 11,937 прегледа

Mr Carter

7 years ago

Дата на покупка: 11/01/2018

Какво каза Mr Carter за The Cumberland:

Very attentive, smooth arrangement for setting up new account.

Bob

The Cumberland

7 years ago

Hello Mr Carter

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your recent current account application.

Kind regards

Bob Matthews

Customer Experience Manager

Доверен клиент

7 years ago

Дата на покупка: 24/07/2017

Don’t know how to add accounts and stuff

Bob

The Cumberland

7 years ago

Thank you for taking the time to leave your feedback. I'm sorry to hear that on occasions your experience in regards to your current account hasn't been to the high standards you rightly expect. We’re always appreciative of feedback about ways in which we can improve the service that we provide.

I've therefore asked your local branch manager to contact you to discuss your comments, so that we can better understand the problems you have experienced and the actions we need to take to prevent these happening again in the future. Alternatively, if you would like to discuss these directly with me, please call me on 01228 403 256.

Kind regards

Bob Matthews

Customer Experience Manager

Miss Leary

7 years ago

Дата на покупка: 15/06/2017

Какво каза Miss Leary за The Cumberland:

Good all round service. Efficient and friendly staff. Longer banking hours, local access.

Bob

The Cumberland

7 years ago

Hello Miss Leary

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Bob Matthews

Customer Experience Manager

Mr Deeley

Ambleside. Cumbria

7 years ago

Дата на покупка: 31/07/2017

Какво каза Mr Deeley за The Cumberland:

A great service and an asset to the community

The staff at the Ambleside branch have been considerate,polite,helpful and patient throughout all my visits and being a sight impaired, 84 year old crumbly this was important. All the aspects of my...

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Bob

The Cumberland

7 years ago

Hello Mr Deeley

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I’ve passed on your kind comments on to the relevant teams.

Kind regards

Bob Matthews

Customer Experience Manager

Mr Godridge

7 years ago

Дата на покупка: 02/02/2017

Какво каза Mr Godridge за The Cumberland:

The Cumberland acted promptly and used all available methods of contacting me to check out whether or not a direct debit was cancelled. The matter was resloved satifactorily

Bob

The Cumberland

7 years ago

Hello Mr Godridge

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Bob Matthews

Customer Experience Manager

Mr Smith

Ulverston

7 years ago

Дата на покупка: 24/07/2017

Какво каза Mr Smith за The Cumberland:

Helpful,faultless and friendly

The switch over was faultless and the assistance given by the local office very helpful. The current account is working very well and I would certainly recommend the account to others thinking of...

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Bob

The Cumberland

7 years ago

Hello Mr Smith

Kind regards

Bob Matthews

Customer Experience Manager

Mr Bobbitt

7 years ago

Дата на покупка: 08/08/2017

Какво каза Mr Bobbitt за The Cumberland:

Excellent friendly and efficient service

Bob

The Cumberland

7 years ago

Hello Mr Bobbitt

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Bob Matthews

Customer Experience Manager

Доверен клиент

7 years ago

Дата на покупка: 15/08/2017

All help and advice was excellent and politely delivered. I would recommend to friends, and have already done so.

Bob

The Cumberland

7 years ago

We also particularly value the fact that you've already recommended us to your friends and are grateful for you doing so.

Kind regards

Bob Matthews

Customer Experience Manager

Mr Robinson

Morecambe

7 years ago

Дата на покупка: 26/07/2017

Какво каза Mr Robinson за The Cumberland:

A few comments

Online banking service is OK but the linked eSaver account is unnecessarily limited by the maximum deposit of £25,000. The currency conversion rates on foreign card transactions are good value.

Bob

The Cumberland

7 years ago

Hello Mr Robinson

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

We’re always appreciative of feedback and ways in which we can improve the service that we provide and I have passed on your comment about the limit on the amount you can deposit in our eSaver account to the team responsible for designing our savings products.

Kind regards

Bob Matthews

Customer Experience Manager

Mr Hewitt

7 years ago

Дата на покупка: 05/05/2017

Какво каза Mr Hewitt за The Cumberland:

Not in the local branch (Annan) often but when I am, service is always delivered to my entire satisfaction by friendly, knowledgeable and efficient staff. The branch of RBS is to close in the summer...

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Bob

The Cumberland

7 years ago

Hello Mr Hewitt

Kind regards

Bob Matthews

Customer Experience Manager

Не сте получили покана за оставяне на отзив?

Относно The Cumberland

As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.

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(01228) 403 141

Cumberland House, Cooper Way, Carlisle, Cumbria, CA3 0JF, United Kingdom

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Защо да се доверявате на отзивите във Feefo?

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Прегледи на The Cumberland

Как се събират отзивите във Feefo?

Кой може да остави отзив във Feefo?

Как удостоверяваме отзивите?

Как се справяме с фалшивите отзиви?