Как се събират отзивите във Feefo?

Събираме независимо отзиви от името на фирмите, които работят с нас. Нашата платформа се свързва само с потвърдени купувачи, за да сте сигурни, че четете отзиви от истински клиенти.

Кой може да остави отзив във Feefo?

Само клиенти с доказателство за покупка могат да оставят отзив във Feefo. Гарантираме това, като се свързваме с купувачите веднага след трансакцията.

Как удостоверяваме отзивите?

Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.

Как се справяме с фалшивите отзиви?

От Feefo не допускаме лица да оставят фалшиви отзиви, защото каним само проверени купувачи да дават отзиви.

Отзиви за The Cumberland | Обслужване на клиенти Отзиви за https://www.feefo.com/reviews/cumberland-building-society | Feefo

Показване на всички 11,937 прегледа

Mr Byrne

La130ay

7 years ago

Дата на покупка: 05/07/2017

Какво каза Mr Byrne за The Cumberland:

Cumberland is great local bank app could be better

Bob

The Cumberland

7 years ago

Hello Mr Byrne

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

We’re always appreciative of feedback, and I’ve passed on your kind comments on to our Ulverston branch team.

With respect to you comment about our mobile banking app, we're constantly looking to improve the services this offers, so if you'd like to give me a call on 01228 403 256, I'd be delighted to hear your suggestions.

Kind regards

Bob Matthews

Customer Experience Manager

Mr Martin

7 years ago

Дата на покупка: 01/08/2017

Какво каза Mr Martin за The Cumberland:

Good service

Bob

The Cumberland

7 years ago

Hello Mr Martin

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Bob Matthews

Customer Experience Manager

Mr Cummings

7 years ago

Дата на покупка: 21/08/2017

Какво каза Mr Cummings за The Cumberland:

Satisfied customer.

Polite and thorough staff treat customers as friends.

Bob

The Cumberland

7 years ago

Hello Mr Cummings

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I’ve passed on your kind comments on to the relevant team.

Kind regards

Bob Matthews

Customer Experience Manager

Доверен клиент

7 years ago

Дата на покупка: 21/08/2017

Efficient friendly service

Direct Debits all transferred perfectly, card and cheque book arrived as promised as did the £100 transfer payment, user friend easy to manage on line via the app.

Bob

The Cumberland

7 years ago

Kind regards

Bob Matthews

Customer Experience Manager

Доверен клиент

7 years ago

Дата на покупка: 09/08/2017

Amazing service!!

The service was the best I could ask for, a pleasant experience

Bob

The Cumberland

7 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Bob Matthews

Customer Experience Manager

Mrs Devine

Silloth

7 years ago

Дата на покупка: 19/05/2017

Какво каза Mrs Devine за The Cumberland:

Excellent counter service.

Excellent counter service. Staff and friendly and knowledgeable. Efficient telephone service. Answered promptly.

Bob

The Cumberland

7 years ago

Hello Mrs Devine

Kind regards

Bob Matthews

Customer Experience Manager

Mr Dawson

Brampton

7 years ago

Дата на покупка: 03/05/2017

Какво каза Mr Dawson за The Cumberland:

Excellent personal sevice.

I like the personal service at the branch. We have found all the staff very helpfull. I also like having a cheque book. I do not like the sound of open banking so I hope the Cumberland will not be...

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Bob

The Cumberland

7 years ago

Hello Mr Dawson

With respect to your comment about Open Banking, this is something that you would have to opt in to, rather than it being something we would force you to use. If you have concerns about Open Banking, you simply need to ensure that you do not give us your permission to allow access to this on your account.

Kind regards

Bob Matthews

Customer Experience Manager

Mr Freak

Great Asby

7 years ago

Дата на покупка: 15/06/2017

Какво каза Mr Freak за The Cumberland:

Good local service

The Cumberland current account is easy to use with a good online banking app. It's what I would expect for an effective and efficient current account service. I also enjoy being able to use a local...

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Bob

The Cumberland

7 years ago

Hello Mr Freak

Kind regards

Bob Matthews

Customer Experience Manager

Доверен клиент

7 years ago

Дата на покупка: 06/03/2017

Enough said above

Always very polite and helpful. Nothing is any trouble.

Bob

The Cumberland

7 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Bob Matthews

Customer Experience Manager

Can Hyslop

7 years ago

Дата на покупка: 04/04/2017

Какво каза Can Hyslop за The Cumberland:

Perhaps not quite so god as the bank we left, but after sorting out teething problems is okay

Bob

The Cumberland

7 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a generally positive experience with us in regards to your current account.

We’re always appreciative of feedback and for suggestions of how we can improve the service that we provide. Whilst I'm pleased to read that the initial teething problems you had have been resolved, if there are still things that you think we could do better, please feel free to give me a call on 01228 403 256, as I'd welcome any further specific comments you might have.

Kind regards

Bob Matthews

Customer Experience Manager

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Относно The Cumberland

As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.

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(01228) 403 141

Cumberland House, Cooper Way, Carlisle, Cumbria, CA3 0JF, United Kingdom

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Защо да се доверявате на отзивите във Feefo?

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Прегледи на The Cumberland

Как се събират отзивите във Feefo?

Кой може да остави отзив във Feefo?

Как удостоверяваме отзивите?

Как се справяме с фалшивите отзиви?