Как се събират отзивите във Feefo?

Събираме независимо отзиви от името на фирмите, които работят с нас. Нашата платформа се свързва само с потвърдени купувачи, за да сте сигурни, че четете отзиви от истински клиенти.

Кой може да остави отзив във Feefo?

Само клиенти с доказателство за покупка могат да оставят отзив във Feefo. Гарантираме това, като се свързваме с купувачите веднага след трансакцията.

Как удостоверяваме отзивите?

Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.

Как се справяме с фалшивите отзиви?

От Feefo не допускаме лица да оставят фалшиви отзиви, защото каним само проверени купувачи да дават отзиви.

Отзиви за The Cumberland | Обслужване на клиенти Отзиви за https://www.feefo.com/reviews/cumberland-building-society | Feefo

Показване на всички 11,956 прегледа

Mr Walker

7 years ago

Дата на покупка: 04/04/2017

Какво каза Mr Walker за The Cumberland:

Accounts need more capacity. The staff are helpful & friendly.Website fine.

See title.

Bob

The Cumberland

7 years ago

Hello Mr Walker

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

We’re always appreciative of feedback and ways in which we can tailor the service that we provide. In particular, I'd be keen to understand fully your comment about our accounts needing more capacity and if you would be happy to provide me with further details, please call me on 01228 403 256.

Kind regards

Bob Matthews

Customer Experience Manager

Miss Young

Penrith

7 years ago

Дата на покупка: 04/04/2017

Какво каза Miss Young за The Cumberland:

The service is always fab when I am in branch, Sam was lovely in my appointment and very very helpful I have already used my free card usage abroad!

Bob

The Cumberland

7 years ago

Hello Miss Young

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I've passed on your kind comments to the relevant staff.

Kind regards

Bob Matthews

Customer Experience Manager

Mr Sherwen

7 years ago

Дата на покупка: 03/04/2017

Какво каза Mr Sherwen за The Cumberland:

Great Service! Best banking!

Friendly personal service. I would definitely and actual have recommended the Cumberland to people I know. I would not be in a hurry to bank anywhere else

Bob

The Cumberland

7 years ago

Hello Mr Sherwen

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and of the fact that you've already taken the time to recommend us to people you know...thank you very much for doing so.

Kind regards

Bob Matthews

Customer Experience Manager

Mr Clarke

7 years ago

Дата на покупка: 26/04/2017

Какво каза Mr Clarke за The Cumberland:

A very personal professional service

The Cumberland is a very personal bank. It has all of the modern banking attributes with an old fashioned really personal service. How banking should be.

Bob

The Cumberland

7 years ago

Hello Mr Clarke

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Bob Matthews

Customer Experience Manager

Mrs Hawkins

Chorley

7 years ago

Дата на покупка: 20/03/2017

Какво каза Mrs Hawkins за The Cumberland:

Every dealing I have had with the Cumberland has been brilliant. I

Very efficient service whenever I have contacted them

Bob

The Cumberland

7 years ago

Hello Mrs Hawkins

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Bob Matthews

Customer Experience Manager

Mr Bradbury

7 years ago

Дата на покупка: 13/04/2017

Какво каза Mr Bradbury за The Cumberland:

Always a very friendly helpful service

Bob

The Cumberland

7 years ago

Hello Mr Bradbury

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I’ll make sure to pass your feedback on to the relevant team.

Kind regards

Bob Matthews

Customer Experience Manager

Доверен клиент

7 years ago

Дата на покупка: 19/04/2017

Really helpful and they ring or text you if something looks suspicious on you a account which is great.

Bob

The Cumberland

7 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Bob Matthews

Customer Experience Manager

Mr Fox

Carlisle

7 years ago

Дата на покупка: 18/04/2017

Какво каза Mr Fox за The Cumberland:

Quick Account Setup!

Really quick service! I visited in branch to get a business account for my new start up jellyfish business and the card was in my hand within two weeks! I was thoroughly impressed after being...

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Bob

The Cumberland

7 years ago

Hello Mr Fox

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I’ve passed on your kind comments on to the relevant teams.

Kind regards

Bob Matthews

Customer Experience Manager

Mrs Gentry

7 years ago

Дата на покупка: 03/02/2017

Какво каза Mrs Gentry за The Cumberland:

Excellent all round service!

Local branch always provides courteous, friendly, helpful and efficient service. I value the personal contact, the advice from knowledgeable staff about savings etc.

Bob

The Cumberland

7 years ago

Hello Mrs Gentry

Kind regards

Bob Matthews

Customer Experience Manager

Mrs Tanham

7 years ago

Дата на покупка: 07/04/2017

Какво каза Mrs Tanham за The Cumberland:

Excellent, friendly, local service.

Bob

The Cumberland

7 years ago

Hello Mrs Tanham

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Bob Matthews

Customer Experience Manager

Не сте получили покана за оставяне на отзив?

Относно The Cumberland

As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.

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(01228) 403 141

Cumberland House, Cooper Way, Carlisle, Cumbria, CA3 0JF, United Kingdom

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Нашите независими награди отличават най-добрите марки по обслужването на клиенти. Победителите се определят въз основа на рейтингите, които получават от своите клиенти.

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Защо да се доверявате на отзивите във Feefo?

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Прегледи на The Cumberland

Как се събират отзивите във Feefo?

Кой може да остави отзив във Feefo?

Как удостоверяваме отзивите?

Как се справяме с фалшивите отзиви?