Youth & Earth 評論

Lucy, we're really sorry for the confusion and for not being clearer in our original response to you. We can see you contacted us to cancel your subscription and we should have confirmed more explicitly that it had been cancelled and that you wouldn't be charged again. Our team will be back in touch and will process a refund for your original order under our 60-day money-back guarantee. You absolutely should not be left with a product you didn't want, and we're sorry it took this long to get there. We hope this helps to make it right. Best wishes, Youth & Earth Team

Hi Vanessa, Thank you for your review and we are sorry the taste was not to your liking - we completely understand that the sublingual powder is not for everyone on that front and we appreciate your honesty. NMN does have a naturally strong and distinctive acidic taste which some people find quite intense, particularly when held under the tongue. A couple of tips that many of our customers find helpful - taking it with a very small sip of juice immediately after, or mixing it with a tiny amount of water rather than taking it neat, can make the experience considerably more manageable without significantly impacting absorption. We also noticed you have not reached out to our customer support team directly to raise this - we would love the chance to help you find a solution that works for you, whether that is a tip to make the powder more tolerable or exploring whether our NMN capsules might be a better fit as they are completely tasteless. Please do get in touch with us at support@youthandearth.com and we will be happy to help further. Best wishes, Youth & Earth Team