The NMN was delivered on time and was a Quick delivery which was great
Denitsa
Youth & Earth
28 days ago
Hi Andrew,
Thanks for your review. Really sorry to hear this and we appreciate you sharing your experience honestly.
Three weeks is actually still on the earlier side for NMN - it works at a cellular level and most people start noticing meaningful changes between weeks four and eight rather than straight away. That said, we would have loved the chance to help you get more from it before you wrote it off. We notice you have not reached out to us directly - please do drop us an email at support@youthandearth.com and we can look at your dosage, timing and whether there is anything we can do for you including exploring a refund. We do not want you to feel like it was a waste of money without us having the chance to help first.
Best wishes,
Youth & Earth Team
產品評價
Denitsa
Youth & Earth
28 days ago
Hi Andrew,
Thanks for your review. Really sorry to hear this and we appreciate you sharing your experience honestly.
Three weeks is actually still on the earlier side for NMN - it works at a cellular level and most people start noticing meaningful changes between weeks four and eight rather than straight away. That said, we would have loved the chance to help you get more from it before you wrote it off. We notice you have not reached out to us directly - please do drop us an email at support@youthandearth.com and we can look at your dosage, timing and whether there is anything we can do for you including exploring a refund. We do not want you to feel like it was a waste of money without us having the chance to help first.
Best wishes,
Youth & Earth Team
Excellent customer service. I could actually speak to someone on the phone rather than online chat - which I loved. The lady I spoke to was lovely and extremely helpful. She answered my query...
Youth & Earth are great and their service is always quick and efficient. They are responsive over e-mail and the shipment arrives promptly. I would continue to order from them.
It was returned by the postal service and I never had received anything
Denitsa
Youth & Earth
3 months ago
Hi Charles,
Thank you for your review, we are sorry to hear you did not receive your order - we completely understand how frustrating that must have been.
Having looked into this, the tracking shows that Royal Mail attempted delivery twice and held the parcel at your local Customer Service Point for 18 days. During that time Royal Mail would have sent email notifications and left a physical card through your letterbox with instructions on how to arrange redelivery or collection. Unfortunately as no collection or redelivery instructions were received within the holding period the parcel was returned to us.
We also want to mention that our customer support team is available seven days a week and we would have been happy to help resolve this much sooner had you reached out to us directly - it is always worth getting in touch with us if you have any concerns about a delivery so we can look into it straight away.
That said we completely understand that things can slip through and we would never want a customer to go without their order. We have already arranged a replacement for you which is on its way, so please do look out for the Royal Mail delivery notifications this time and do not hesitate to contact us at support@youthandearth.com if you have any further questions or concerns.
Best wishes,
Youth & Earth Team
Hi Carol,
Thank you for taking the time to leave a review. We are sorry to hear you felt disappointed with your overall experience and we would genuinely love the opportunity to understand what went wrong and what we could have done better.
We noticed you have not contacted our customer support team directly - please do reach out to us at support@youthandearth.com and we will do everything we can to help resolve any concerns you have. We are available seven days a week and always happy to assist.
Best wishes,
Youth & Earth Team
產品評價
Denitsa
Youth & Earth
3 months ago
Hi Carol,
Thank you for your honest feedback and we are sorry to hear NMN did not deliver the results you were hoping for - that is genuinely disappointing to hear and we want to address it properly.
NMN works at a cellular and mitochondrial level rather than delivering an immediate or obvious energy boost like caffeine would, and the benefits - improved energy, mental clarity, sleep quality and overall vitality - tend to build gradually over consistent daily use, typically becoming more noticeable between 6 and 12 weeks.
We would be interested to know a little more about your experience - how long you were taking it, the dose, the time of day, are you taking any other supplements or medication - as these factors can make a significant difference to how well it works for any individual.
We also noticed you have not reached out to our customer support team directly, and we genuinely wish you had as we would have loved the opportunity to help you get the most from it. Please do get in touch with us at support@youthandearth.com and we will be happy to look into this with you - whether that is dosage guidance, timing advice or exploring whether a different format might suit you better. We stand behind our products and want to make sure every customer has the best possible experience.
Best wishes,
Youth & Earth Team
Amazing service, flash website and excellent marketing. Exclusive range of supplements. Top Job - Keep doing what you do.
Second to none news articles - not just selling supplements but an element...
We're sorry to hear the powder wasn't for you, but thank you for the honest feedback! NMN powder does have a naturally bitter taste, and we know it's not everyone's favourite. The good news is we have a 60-day money-back guarantee, so please get in touch at support@youthandearth.com and we'll get a refund sorted for you. However, if you'd like to continue with NMN, we recommend the capsules version - they are the exact same formula with no taste, might be worth a try!
Best wishes, Youth & Earth
At Youth & Earth, we will help you feel younger for longer. We leverage a passion for innovation with a scientific mindset to present to you a range of innovative anti-aging supplements that help you feel and look younger.
At Youth & Earth, we will help you feel younger for longer. We leverage a passion for innovation with a scientific mindset to present to you a range of innovative anti-aging supplements that help you feel and look younger.