Thank you for sharing your experience, and we're truly sorry for the frustration caused by the delivery miscommunication. We understand how inconvenient it is to take time off work and then face unexpected changes—this is not the experience we aim to provide.
While we're glad your refund was processed smoothly, we take your feedback seriously and are actively working with our delivery partners to improve communication and accuracy around delivery dates. Your comments help us do better, and we hope you'll consider giving us another chance in the future.
產品評價
Adie
WoodBlocX
1 year ago
Thank you for sharing your experience, and we're truly sorry for the frustration caused by the delivery miscommunication. We understand how inconvenient it is to take time off work and then face unexpected changes—this is not the experience we aim to provide.
While we're glad your refund was processed smoothly, we take your feedback seriously and are actively working with our delivery partners to improve communication and accuracy around delivery dates. Your comments help us do better, and we hope you'll consider giving us another chance in the future.
Thank you very much for the 5-star review. We really appreciate it and are glad everything went well.
Thank you for sending the photograph. What you have done looks amazing! Please feel free to send us another picture once everything is filled in, we would love to see it
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Adie
WoodBlocX
1 year ago
Thank you very much for the 5-star review. We really appreciate it and are glad everything went well.
Thank you for sending the photograph. What you have done looks amazing!
Please feel free to send us another picture once everything is filled in, we would love to see it
Service was fine, we called up because our order didn’t come on the expected date (not a problem, it just came a few days later), they were honest and said they were very busy at the time, friendly...
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Adie
WoodBlocX
1 year ago
Thank you so much for the 4-star review! We really appreciate your understanding and patience. We're glad to hear our team was honest and helpful, and that your delivery experience was positive. We'll continue doing our best to provide great service, even during busy times. Thanks again for your support!
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Adie
WoodBlocX
1 year ago
Thank you so much for the 4-star review! We really appreciate your understanding and patience. We're glad to hear our team was honest and helpful, and that your delivery experience was positive. We'll continue doing our best to provide great service, even during busy times. Thanks again for your support! The pictures look fantastic!
Excellent and prompt service. Made sure we were happy with the design.
Adie
WoodBlocX
1 year ago
Thank you very much for the 5-star review! We really appreciate it and are glad everything went well. We hope to see you again very soon.
產品評價
Adie
WoodBlocX
1 year ago
Thank you very much for the 5-star review! We really appreciate it and are glad everything went well. We hope to see you again very soon.
交易日期: 01/05/2025
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Siobhan Macdonald
Feefo 驗證
Glasgow
1 year ago
產品評價
Adie
WoodBlocX
1 year ago
Hi Siobhan,
Thank you for your feedback. I am sorry to hear about the problem you were having with the build. Did you take any photographs so we could advise on the installation? I have had a look and I can't see any records of calls or emails to us about the problem. We are always happy to offer advice if required.
The wood can arrive damp due to the treatment the blocks have received to ensure their long life.
Please feel free to send us some photographs if you are not happy and we can offer advice to solve any build problems
交易日期: 10/05/2025
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Nicholas Seller
Feefo 驗證
Keyworth
1 year ago
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Adie
WoodBlocX
1 year ago
Hello Nicholas,
thank you for the 5-star review!
We are glad to see you are pleased with your purchase and what you have done looks fantastic. thank you for the photographs. Your lovely dog looks pleased with the pond too!
交易日期: 09/05/2025
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Martin Borthwick
Feefo 驗證
Newcastle upon Tyne
1 year ago
Adie
WoodBlocX
1 year ago
Thank you for the 5-star review! We are very happy to hear that you are pleased with everything and hope to see you again very soon
產品評價
Adie
WoodBlocX
1 year ago
Thank you for the 5-star review! We are very happy to hear that you are pleased with everything and hope to see you again very soon
Adie
WoodBlocX
1 year ago
Thank you for the 5-star review! We are very happy to hear that you are pleased with everything and hope to see you again very soon