Don't know as I haven't received the coins. Was going to give no stars but it wouldn't let me
Bex
The Westminster Collection
6 years ago
Hi there, thank you for completing our survey.
I am sorry to hear your delivery is yet to arrive, this left us on 16.06.20, so would have expected, even with delays, to have arrived by now.
I do need to check some details with you so I can chase the delivery, can I ask that you email us at enquiries@westminstercollection.com confirming the item you are chasing and your delivery address, once we have this information we can ensure the item has been despatched to the correct address and see if we can obtain some details from our delivery company.
I look forward to hearing from you.
Kind regards,
Rebecca.
I would give it no stars if i could! I ordered my coin on 9th May and even now on 29th June I have still not recieved it. I tried to contact them asking the whereabouts of my order and all they said...
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Bex
The Westminster Collection
6 years ago
Hi there, thank you for taking the time to complete our survey.
I am extremely sorry that your first experience with us has not been a positive one.
I can see you contacted us in June to advise us that your delivery had still not arrived. I have now looked into this and it appears your order has gone astray.
Please can you confirm if you would like a replacement delivery to be sent or if you would prefer a refund at this time?
Again, I am sorry that you have had cause to give us negative feedback following your first order.
Kind regards,
Rebecca.
