Hi there, thank you for completing our survey.
I am sorry to hear your order has not yet arrived, this was despatched on 17.06.20 and normally arrive within 3-5 working days.
We do however, need to allow until 01.07.20 for completion of the delivery prior to being able to chase this.
Can I please kindly ask that you contact our CS team via enquiries@westminstercollection.com should you delivery not arrive on 01.07.20. We will then look into this and offer a resolution.
Thank you for your comments and patience at this time.
Kind regards,
Rebecca.
Hi there, thank you for taking the time to complete our survey.
I am sorry you had cause to cancel your order owing to delay with supplying your order.
We do work hard with our suppliers to meet despatch expectations, but at times do experience delays which are beyond our control.
I hope this experience does not put you off purchasing from us again as we would love to help you with your collection in the future.
Kind regards,
Rebecca
