Inspiring and empowering customers to read, learn, create and play
服務
3.2
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過去一年 則評價
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可信賴顧客
Feefo 驗證
9 months ago
The website is really easy to navigate and there’s a great variety of stock to choose from. All my order arrived quickly, in one box
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可信賴顧客
Feefo 驗證
9 months ago
Problems with stock, despatch but good customer services.
No mention of any delays at the warehouse on the website but I placed a varied order and heard nothing for ten days. Customer services were prompt and understanding - immediately contacted despatch...
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可信賴顧客
Feefo 驗證
9 months ago
My latest experience with The Works
The Works is a great shop, reasonable too. The service is usually second to none. The service on this occasion was good but not as good as in the past. Delivery was much, much slower than usual -...
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可信賴顧客
Feefo 驗證
9 months ago
Took ages to tell me they couldn't fulfill my order. Most of which was for a charity craft day.
Have always ordered from The Works without issue.
Really disappointed.
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RH
Rosemary Hignett
Feefo 驗證
GBR
9 months ago
Rosemary Hignett說了有關 The Works:
Delivery was quick
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可信賴顧客
Feefo 驗證
9 months ago
Excellent customer service
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可信賴顧客
Feefo 驗證
9 months ago
Good Customer Service
I ordered some items on the works websites which I had to wait until it was dispatch my order to be delivered plus they did get in contact me regarding some items that I ordered were out of stock...
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BL
Brenda Lees
Feefo 驗證
GBR
9 months ago
Brenda Lees說了有關 The Works:
As always products are good value for money. Delivery also very good. Will buy from The Works again.
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可信賴顧客
Feefo 驗證
9 months ago
Bad
Ordered twice now first one got cancelled because it took over 10 days second order I still haven’t received after 20 days and won’t let me track now either. Get told it’s getting picked and packed...
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Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was not despatched to you,
Unfortunately with the warehouse relocating there has been an issue with deliveries. We are working closely with our warehouse team to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
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可信賴顧客
Feefo 驗證
9 months ago
Missing Books
Never received the Order, the parcel went missing while in transit.
Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
