Inspiring and empowering customers to read, learn, create and play
服務
3.2
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556
100
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1,284
過去一年 則評價
顯示全部269,282則評論
可信賴顧客
Feefo 驗證
9 months ago
Jigsaw Puzzles
I receive my puzzles without too much of a delay. What I order is what I get.
0
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可信賴顧客
Feefo 驗證
9 months ago
Lots of choice
Love reading and doing crafts easy to use site
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可信賴顧客
Feefo 驗證
9 months ago
Brilliant
Brilliant service! Easy to browse and order. My package arrived safely at the store I picked, and the lady who received me was a literal angel!
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GM
gerard McMahon
Feefo 驗證
JEY
9 months ago
gerard McMahon說了有關 The Works:
Good value with choice
very good value for money, good indivdual choices, reliable postage and good back up service, would highly recommend themgood value
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可信賴顧客
Feefo 驗證
9 months ago
Non delivery
My parcel never arrived. I did get my money back but I was looking forward to my books arriving. In my opinion you should change your delivery system as this is not the first parcel that I have not...
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Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has resolved your issues.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
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可信賴顧客
Feefo 驗證
9 months ago
Cancelled order
Ordered an item I was disapointed after waiting three weeks they had to cancel it.
Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was not delivered to you.
Our records show a refund has been issued.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
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SB
susan bassett
Feefo 驗證
9 months ago
susan bassett說了有關 The Works:
Great shop
Excellent service, quick and kept informed.
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可信賴顧客
Feefo 驗證
9 months ago
Dry useful at Shoeboxes time
I always use The Works when buying fillings for Shoeboxes. I shall be in the shops for the sales after Christmas!
For the first time I ordered on line, and the picking and packing was not good. My...
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可信賴顧客
Feefo 驗證
9 months ago
Good value and pleasant to use
The Works offers value for money.
The website is clear and an email is sent to keep customers informed.
I have found in store staff friendly and helpful in Tonbridge
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SP
Sarah Phillips
Feefo 驗證
GBR
9 months ago
Sarah Phillips說了有關 The Works:
Terrible service never received my order after waiting a month, cancel got a refund never will use online service again
Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that you had to cancel your order due to the order taking too long to arrive..
We are working closely with our warehouse team to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
