Inspiring and empowering customers to read, learn, create and play
服務
3.2
/5
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1
556
100
75
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448
1,284
過去一年 則評價
顯示全部269,282則評論
可信賴顧客
Feefo 驗證
8 months ago
Fabulous
Excellent value for money
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可信賴顧客
Feefo 驗證
8 months ago
0
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可信賴顧客
Feefo 驗證
8 months ago
Very pleased!
Good selection of books at good prices, packed really well, and delivered in a few days. Very pleased.
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CB
Catherine Bennett
Feefo 驗證
GBR
8 months ago
Catherine Bennett說了有關 The Works:
Amazing value
A great deal on 100 books I bought first my grandson’s nursery, which they delivered
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可信賴顧客
Feefo 驗證
8 months ago
Awful service
Awful experience, still waiting for the item to be delivered after ordering on 12th November, has been dispatched to Evri for two weeks who are still waiting for it.
What use is an advent calendar...
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Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
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可信賴顧客
Feefo 驗證
8 months ago
Emails to keep me up to date as to when parcel would arrive. Packaging was minimal and recyclable. Package arrived quickly
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可信賴顧客
Feefo 驗證
8 months ago
Incomplete order
The last two years I have ordered books for Christmas present. Both years the order didn't come fully! It was very frustrating that the website allowed me to buy them but then the the books didn't...
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Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
We are extremely sorry that your order has arrived with items missing.
Our records show a refund has been issued for the missing items.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
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可信賴顧客
Feefo 驗證
8 months ago
Fab thanks
0
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KS
Kimberly Swinnerton
Feefo 驗證
8 months ago
0
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可信賴顧客
Feefo 驗證
8 months ago
Item missing from order
One item I ordered (and paid for) wasn't delivered. I messaged customer service and was immediately given a refund, without the option of having the item delivered separately. This was due to be a...
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
