Inspiring and empowering customers to read, learn, create and play
服務
3.2
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過去一年 則評價
顯示全部269,282則評論
LS
Lisa Smith
Feefo 驗證
8 months ago
Lisa Smith說了有關 The Works:
Fast and cheapstuff
Fast and cheap things
0
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VB
vanessa button
Feefo 驗證
8 months ago
vanessa button說了有關 The Works:
Great Christmas goods
Friendly staff and great items for sale
0
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可信賴顧客
Feefo 驗證
8 months ago
Stationary shop
Excellent service have also just discovered a works shop near me and service in the shop is also very good
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EJ
Elaine Jackson
Feefo 驗證
GBR
8 months ago
Elaine Jackson說了有關 The Works:
On a whole, we did not have a problem with the ordering service and there was a good selection of books to chose from. We order from yourselves every year and have had a few problems in the past with...
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Donna Smith
The Works
8 months ago
Good Afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was not delivered to you.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has resolved your issues.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
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CJ
Ciara James
Feefo 驗證
8 months ago
0
分享
可信賴顧客
Feefo 驗證
8 months ago
Shop somewhere else!
I placed an order and did not hear any update for over 2 weeks. It was only when I got in touch with support do they then dispatch my order.
However, a good chunk of my items were now out of stock...
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Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed with items missing.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
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可信賴顧客
Feefo 驗證
8 months ago
I still haven’t received my parcel. Contacted the works and was told, it was delayed because they had just moved, I could cancel and have a refund or wait a few more days. Sent another email three...
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Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order has been delayed.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
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PN
pamela nicholls
Feefo 驗證
GBR
8 months ago
pamela nicholls說了有關 The Works:
Still waiting
I am still waiting for a order placed 12th November, have contacted via the online query twice and still waiting for a reply from the 2nd time. Tried to phone but was number 40 in the queue.
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order has not been delivered to you.
We can confirm that a customer service adviser has been in touch to advise of the delays.
We can confirm that the order has been despatched, Evri tracking number H006JA0041877232.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
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可信賴顧客
Feefo 驗證
8 months ago
don't bother
waited 4 weeks for delivery customer service no help whatsoever just tell you they can't give you a dispatch date & that some items may not be available. I cancelled order & got a refund,wouldn't use...
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Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that you cancelled your order due to despatch delays.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
