Inspiring and empowering customers to read, learn, create and play
服務
3.2
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過去一年 則評價
顯示全部269,282則評論
可信賴顧客
Feefo 驗證
8 months ago
Delvery way too long
Ordered items on 14th November for Christmas advent did not arrive after 10 days waiting. Phoned customer service said they are due to arrive on or around 12 December which was far too late. Was able...
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Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that you had to cancel your order.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
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可信賴顧客
Feefo 驗證
8 months ago
Good variety store
Always interesting variety. Used to visit most weeks for art books and fiction. Cannot get outside now but buy cards calendars etc on line.
Would love to be able to visit local store.
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可信賴顧客
Feefo 驗證
8 months ago
Rubbish
Rubbish took order them
Were not in contact and after waiting told us that they had not even dispatched it and still at warehouse
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MG
Matthew Greenhalgh
Feefo 驗證
GBR
8 months ago
Matthew Greenhalgh說了有關 The Works:
Bad choice using Evri to deliver
None of my order of 270 books for the children in school arrived. I had to re-order twice and still nothing turned up. The Works need to stoop using Evri as a delivery company. We have some very...
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可信賴顧客
Feefo 驗證
8 months ago
Ordering
Delivery quick, website easy to use, great variate to pick from
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可信賴顧客
Feefo 驗證
8 months ago
Shouldn't bother offering online orders.
Awful experience. No updates on delivery. Delivery takes ages. Tracking can not be found. Emailed customer care and had no reply. Called customer, on hold for 30mins, no answer. Still no update on my...
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可信賴顧客
Feefo 驗證
8 months ago
Avoid!
Delivery was extortionate for 10 working day delivery! After 10 working days, it still hasn’t arrived so I called ti be told ‘it’s now 15-20 working days’. Where was the communication around this?...
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可信賴顧客
Feefo 驗證
8 months ago
Great company
There was a bit of a problem with out of stock items and a lost delivery but a refund was organised and I was able to re-order the items and from there it all went smoothly. This was the first time...
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可信賴顧客
Feefo 驗證
8 months ago
I placed the order on November 16th and still haven’t received it. The books were for a school Xmas fair for presents off Santa
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可信賴顧客
Feefo 驗證
8 months ago
Poor- long time for delivery
i ordered on the 16th of November, my order took over 3 weeks to arrive, once it was delivered, i opened the parcel to find the order i received was not mine,
i telephoned customer services, it took...
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
