My first order was lost due to the Royal Mail strike. Customer service was prompt in sending a second order, and it was much appreciated. I love the moisturizing bar and the lip balm! Thank you!
Tommy Crooks
The Edinburgh Natural Skincare Company
3 years ago
Thanks so much for your amazing feedback, we really appreciate it! Kind Regards, Emma - ENSC
產品評價
交易日期： 12/12/2022
0
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JM
Julie McCluskey
Feefo 驗證
Livingston
3 years ago
Julie McCluskey說了有關 The Edinburgh Natural Skincare Company:
Super quick delivery. Gorgeous smelling products. Will definitely be back and definitely recommend. 💚
Tommy Crooks
The Edinburgh Natural Skincare Company
3 years ago
Thanks so much for your amazing feedback, so glad you are happy with your products and looking forward to having you try more of our lovely products! Kind Regards, Emma - ENSC
I'm not sure why I'm asked to leave a review because I haven't received my order yet. I ordered on January 9th, and I'm still waiting on my hand bars. I'd be happy to come back and leave another...
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Tommy Crooks
The Edinburgh Natural Skincare Company
3 years ago
Hi there, we're really sorry to hear that your order has yet to arrive. We have had major issues with Royal Mail International deliveries where they were halted after a recent cyber attack within Royal Mail. This has impacted our small business massively and has been outwith our control. I have checked your order number and I can see that Royal Mail have your parcel. Please do let me know if you need anything further. Kind Regards, Emma - ENSC
交易日期： 09/01/2023
0
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可信賴顧客
Feefo 驗證
3 years ago
Still waiting, haven’t received my order and they don’t answer emails.
Tommy Crooks
The Edinburgh Natural Skincare Company
3 years ago
Hi there, we're really sorry to hear that your order has yet to arrive. We have had major issues with Royal Mail International deliveries where they were halted after a recent cyber attack within Royal Mail. This has impacted our small business massively and has been outwith our control. We also recognise our Customer Care side has failed recently and replying to all Customers. Please do let me know if you would like any further information. Kind Regards, Emma - ENSC
產品評價
交易日期： 09/01/2023
0
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AD
Angela Dalton
Feefo 驗證
3 years ago
Angela Dalton說了有關 The Edinburgh Natural Skincare Company:
Hi Angela, I'm really sorry you've had to wait for your parcel and recognise that our ongoing issues with Royal Mail at this current time has had a massive negative impact on ourselves and our Customers. I can see that this was delivered today, Friday 3rd February. Would you mind confirming all was received okay? Kind Regards, Emma - ENSC
交易日期： 18/01/2023
1
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KS
Kit Shemas
Feefo 驗證
Chicago
3 years ago
Kit Shemas說了有關 The Edinburgh Natural Skincare Company:
Excellent product, very luxurious and easy to use.
I would purchase again for me and for gifts, too.
Tommy Crooks
The Edinburgh Natural Skincare Company
3 years ago
Good Evening, Kit! Brilliant to hear your lovely feedback and delighted you love our beautiful products. Please do let us know if you need any product information or recommendations! Emma - ENSC
Love, love, love these products! Excellent, nature-like scents, wonderful textures. They also arrived very quickly from half-way across the globe, very well packaged and safe & sound - mahalo!
Tommy Crooks
The Edinburgh Natural Skincare Company
3 years ago
Thanks so much for your lovely review. Please do let us know if you need any product recommendations! Emma - ENSC
I can’t give an accurate review of this product from this company because I have yet to receive my order. The order is either in limbo because of some hack within Royal Mail to USA or the company...
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Tommy Crooks
The Edinburgh Natural Skincare Company
3 years ago
Hi, thanks for your comment. We have been facing a situation with Royal Mail on international orders where they haven't been able to distribute due to a cyber attack on their network. More information can be found on the following link; https://www.royalmail.com/international-incident-bulletin and is outwith our control and looking at alternative solutions for the future. Please do let me know if you want further information. Kind Regards, Emma - ENSC
產品評價
Tommy Crooks
The Edinburgh Natural Skincare Company
3 years ago
Hi, thanks for your comment. We have been facing a situation with Royal Mail on international orders where they haven't been able to distribute due to a cyber attack on their network. More information can be found on the following link; https://www.royalmail.com/international-incident-bulletin and is outwith our control and looking at alternative solutions for the future. Please do let me know if you want further information. Kind Regards, Emma - ENSC
交易日期： 08/01/2023
1
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JV
Jenifer Vasquez
Feefo 驗證
Canada
3 years ago
Jenifer Vasquez說了有關 The Edinburgh Natural Skincare Company:
Still haven't Recieved my order ita been a month
Tommy Crooks
The Edinburgh Natural Skincare Company
3 years ago
Hi Jenifer, thanks for your comment. We have been facing a situation with Royal Mail on international orders where they haven't been able to distribute due to a cyber attack on their network. More information can be found on the following link; https://www.royalmail.com/international-incident-bulletin and is outwith our control. As a small company, we really value all feedback and we want all orders fulfilled in good time. Please do let me know if you want further information. Kind Regards, Emma - ENSC
