Due to circumstances beyond you control, I have still not received mt products
Tommy Crooks
The Edinburgh Natural Skincare Company
3 years ago
Hi, having looked at your tracking information, your parcel is currently in Canada having been despatched from the sorting office on Friday 17th February. We'll keep an eye on this for you, Kind Regards, Emma - ENSC
交易日期： 22/01/2023
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可信賴顧客
Feefo 驗證
3 years ago
The delivery package was really nice, all recyclable materials. It took a while until the package was actually sent.
Tommy Crooks
The Edinburgh Natural Skincare Company
3 years ago
That's very much for taking the time to review and please accept my apologies for the delay and Symmetry is a scent that you are not a fan on. Please let me know if you'd like any further information. Kind Regards, Emma - ENSC
Packaged poorly so products were damaged. Should have been advised delay due to being in USA.
Tommy Crooks
The Edinburgh Natural Skincare Company
3 years ago
I'm really sorry to hear that your products arrived damaged. Do you happen to have photographs of what was received as receiving damaged goods is not acceptable. Kind Regards, Emma - ENSC
Good Afternoon, having looked at your tracking information, your order is currently in the delivery office in France. I'll keep an eye on your order to see if there will be further updates. Kind Regards, Emma - ENSC
交易日期： 01/02/2023
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Rachelle Yost
Feefo 驗證
3 years ago
Rachelle Yost說了有關 The Edinburgh Natural Skincare Company:
I placed my order on the 1st and received it (in the USA) on the 14th. For international shipping, I am very pleased. My only complaint would be that too many products were out of stock. Having an...
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Tommy Crooks
The Edinburgh Natural Skincare Company
3 years ago
Thanks so much for contacting us and I'm really glad your items were received in a timely manner. As a small team, we're working really hard to get our lovely products back in stock but we are checking stock levels daily and getting as much prepared to replenish. Please let me know if you need anything further. Kind Regards, Emma - ENSC
Produkt ist sehr gut, Lieferzeit etwas lange, die Zollgebühren dank Brexit heftig.
Tommy Crooks
The Edinburgh Natural Skincare Company
3 years ago
Thanks for leaving your feedback and unfortunately due to Brexit we really apologise that our Customers are subject to further charges which are unavoidable. Your understanding in this is very much appreciated! Kind Regards, Emma - ENSC
交易日期： 22/01/2023
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Francis Lee
Feefo 驗證
USA
3 years ago
Francis Lee說了有關 The Edinburgh Natural Skincare Company:
Their service is good enough to me. I live in the US, my last order they only took four days shipped to me since I placed my order. Fast and in good condition!
Tommy Crooks
The Edinburgh Natural Skincare Company
3 years ago
That's brilliant to hear! Thanks for your fantastic feedback! Kind Regards, Emma - ENSC
產品評價
交易日期： 22/01/2023
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SK
Steven Kirk
Feefo 驗證
Glenrothes
3 years ago
Steven Kirk說了有關 The Edinburgh Natural Skincare Company:
Not as quick delivery as I would expect from a company based across the water...
產品評價
Tommy Crooks
The Edinburgh Natural Skincare Company
3 years ago
Thanks so much for your feedback and please accept my apologies for both the delay in shipping and also your disappointment with the product. I'll be sure to pass your feedback to Product Development. Please let me know if you'd like to discuss anything further. Kind Regards, Emma - ENSC
交易日期： 01/02/2023
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JB
Jenny Buckley
Feefo 驗證
3 years ago
Jenny Buckley說了有關 The Edinburgh Natural Skincare Company:
Thanks so much for your lovely feedback. As a small team, we are trying our hardest to get everything back in stock for our lovely Customers. Let me know if you would like anything further! Kind Regards, Emma - ENSC
