Hi Janet,
We're sorry to hear that your order has not arrived yet.
I can see that a member of our customer service team has replied to your email. It appears there has been a delay with your parcel in transit.
Kind regards,
OPS
I haven't received my order 4 days since apparently dispatched and Evri are still waiting for it. I don't think my over £50 order is coming. I have never used this site before and I'm not having much...
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OPS TEAM
Online Pound Store
7 months ago
Hi Amy,
I'm sorry to hear that your order still hasn't been received.
I can see that a member of our customer service team has been in contact via email.
Kind regards,
OPS
have used this service gor quite a few years now. love their choices and mainly their prices,was a problem once with delivery service. patcels left outside my garage for 3 days. wasnt told they had...
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OPS TEAM
Online Pound Store
7 months ago
Hi, Thank you for your review and for being a loyal customer over the years — we really appreciate your continued support.
We're very sorry to hear about the issue you experienced with your parcel being left outside your garage and not being notified of the delivery. We completely understand how frustrating this must have been, particularly given your circumstances, and it’s certainly not the standard of delivery we expect.
We're glad to hear that the issue has now been resolved, but please know that feedback like this is really important to us and helps us raise concerns with our delivery partners to improve the service.
Thank you again for your patience and for continuing to shop with us. Kind regards,
OPS
