Alot of the stuff was "miniature" and couple of the items it looked like was a multipack and came as individual items. Probably could have just got all in poundland and saved the delivery
交易日期： 03/03/2026
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JL
Joanne Lewis
Feefo 驗證
GBR
7 months ago
Joanne Lewis說了有關 Online Pound Store:
The service I received was great and delivery was super quick
Only half the order I placed and paid for was delivered. When I reported this I was told they could not provide the rest. I am awaiting a refund
OPS TEAM
Online Pound Store
7 months ago
Hi Barbara,
Thank you for your review, and I’m sorry to hear you were disappointed with your experience.
After you contacted us regarding the missing items, we checked our stock, and unfortunately, the product had sold out, which meant we were unable to send the remaining two items from your order. As a result, we processed a refund for the undelivered items on 05/03/26 at 13:33. Refunds can take a few working days to appear back in the original payment method, depending on your bank.
We completely understand how frustrating it is when an order cannot be fulfilled as expected, and we apologise for the inconvenience caused.
If there is anything further we can help with, please feel free to contact us directly.
Kind regards,
OPS
If I hadn't called to follow-up my order, they would bot tell me that my item was either lost & asked me if I wanted a refund or to reorder again. It took so long for the shipment that was why I had...
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OPS TEAM
Online Pound Store
7 months ago
Hi, We’re really sorry to hear about your experience and completely understand your frustration.
Unfortunately, your parcel appears to have been lost in transit by the courier. We sincerely apologise that we did not contact you sooner regarding the issue. As soon as we became aware of the situation, we responded to your enquiry and processed a full refund to your account.
We know how important it is to keep customers informed, and we’re reviewing our processes to help prevent similar situations from happening again.
Thank you for bringing this to our attention, and we’re truly sorry for the inconvenience caused.
Kind regards,
Nial
