That's because in the total mess made by my insurance company and their failure to provide a repairer who could supply a loan - JA came up trumps and very quickly did what ERS could not!! It took ERS...
Instead of dealing with my claim by one contact I had to deal with one company for the claim in addition to the garage who did the repair. Adding the courtesy car to the mix ended up being even more...
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Customer Care
Jaguar Insurance & Accident Assistance
4 years ago
Many thanks for providing your feedback. I am sorry you were unhappy with the handling of your recent claim as we always strive to provide a first class service.
As you were provided with a hire car, we had to involve the hire car company to contact you to organise this, along with the repairer. We do try to minimise contact with other parties and handle as many aspects of the claim as possible. Your feedback is useful and we will look to improve on touch points within the process. Please accept our sincere apologies for any lack of service we provided.
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可信賴顧客
Feefo 驗證
4 years ago
Excellent service
They were a little hard to get hold of initially, but once the claim had been reported everything went extremely well. Very impressed with the service received.
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DE
Dean
Feefo 驗證
Reading
4 years ago
Dean說了有關 Jaguar Insurance & Accident Assistance:
Outstanding professional customer experience
Following a minor accident when the car behind failed to stop and bumped me, I called Jaguar Insurance and, wow, from that moment onwards they took care of everything. Communication was frequent,...
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JA
Jane
Feefo 驗證
4 years ago
Jane說了有關 Jaguar Insurance & Accident Assistance:
Premium cost to insure but average service
We were expecting a better service when we had to make a claim on our insurance. Initially, there was a delay in sourcing a courtesy car. When we did get the courtesy car it was a small manual Aygo....
