From the time I first telephoned the company until I got my car back fully repaired I had no problem whatsoever. I was the innocent party in the collision and the other company tried to persuade me...
閱讀更多
0
分享
可信賴顧客
Feefo 驗證
2 years ago
It was what you would expect from Jaguar
Everything was handled promptly and efficiently and I was kept informed throughout the process
Although there was a little confusion about where my car was going for the repair, the contact was very good. Staff were friendly and answered my questions clearly .
It was pretty quick but communication could have been better- claims handler didn’t know that repair centre had already booked car in and just got basic courtesy car from garage rather than the hire...
閱讀更多
0
分享
MA
Mark
Feefo 驗證
2 years ago
Mark說了有關 Jaguar Insurance & Accident Assistance:
Its only when you need the service you find out how good they are
Everything was handled as expected from start to finish. Replacement vehicle to liaising with repairers.
0
分享
可信賴顧客
Feefo 驗證
3 years ago
Premium service
Handled my claim well and provided the typical Jaguar experience in what was a very stressful period.
0
分享
可信賴顧客
Feefo 驗證
3 years ago
Could have been better
Not bad but didn’t clean the car very well and didn’t vacuum inside
0
分享
KE
Kevin
Feefo 驗證
3 years ago
Kevin說了有關 Jaguar Insurance & Accident Assistance:
Poor initial service but situation recovered by repairer
Service was let down by initial contact. Has to ring three or four times to register claim, issues with waiting over 1/2 hour to connected and this was not to a claims handler but someone who acted...
閱讀更多
Customer Care
Jaguar Insurance & Accident Assistance
3 years ago
Dear Kevin,
Many thanks for providing valuable feedback. I am sorry you had problems initially reporting your claim and getting through to us. This is not our normal standard of service and please be assured we will be addressing our telephone performance and connectivity. There is no excuse for not having your calls returned and this will be fully investigated to prevent this failure again. I am pleased that the repair process went well. Many thanks for notifying us.
0
分享
可信賴顧客
Feefo 驗證
3 years ago
Excellent Repair
The repair itself was fantastic and R&R Bodyshop were very good. I've put 4 Stars because I thought the communication from Jaguar Insurance could have been a bit slicker.
0
分享
可信賴顧客
Feefo 驗證
3 years ago
Appalling.
Jaguar has employed the services of a company called Kindertons to manage the claim process. Kindertons are massively under staffed with telephone wait times upto 35 minutes, the quickest answer was...
