From the time I first telephoned the company until I got my car back fully repaired I had no problem whatsoever. I was the innocent party in the collision and the other company tried to persuade me...
Although there was a little confusion about where my car was going for the repair, the contact was very good. Staff were friendly and answered my questions clearly .
It was pretty quick but communication could have been better- claims handler didn’t know that repair centre had already booked car in and just got basic courtesy car from garage rather than the hire...
Poor initial service but situation recovered by repairer
Service was let down by initial contact. Has to ring three or four times to register claim, issues with waiting over 1/2 hour to connected and this was not to a claims handler but someone who acted...
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Customer Care
Jaguar Insurance & Accident Assistance
2 years ago
Dear Kevin,
Many thanks for providing valuable feedback. I am sorry you had problems initially reporting your claim and getting through to us. This is not our normal standard of service and please be assured we will be addressing our telephone performance and connectivity. There is no excuse for not having your calls returned and this will be fully investigated to prevent this failure again. I am pleased that the repair process went well. Many thanks for notifying us.
The repair itself was fantastic and R&R Bodyshop were very good. I've put 4 Stars because I thought the communication from Jaguar Insurance could have been a bit slicker.
Jaguar has employed the services of a company called Kindertons to manage the claim process. Kindertons are massively under staffed with telephone wait times upto 35 minutes, the quickest answer was...
