Jaguar insurance's services were very good, they were very helpful and kept me informed during the process of the repair work to my car. All of the staff I spoke with were very friendly and helpful.
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David
Feefo 驗證
7 years ago
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David說了有關 Jaguar Insurance & Accident Assistance:
Awful! car windows scratched but not their fsult
Dont scratch my windows next time. Working on rear bumper but came back with arrows scratched into glass on drivers door. Of course its not their fault and I cant prove they weren't there! Not...
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Anwen L
Jaguar Insurance & Accident Assistance
7 years ago
Many thanks for your feedback. We’re very sorry that you weren’t satisfied with the service you received from Jaguar Excess Protect. We have looked into your claim and have spoken to our Customer Experience Team who have advised that the repairers did not carry out any work to the windows due to the repair being to the bumper - they would have required all windows to be shut whilst in the Bodyshop due to the paint/dust. It has been advised that the scratch looks like something has got caught in the window seal and this resulted in the window being scratched when closed. We value your feedback and are always looking for ways to improves our services.
The service was very efficient throughout with staff keeping me informed at all stages and were always very courteous. I was contacted to check if there were any lingering affects from the accident...
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Neil
Feefo 驗證
7 years ago
Neil說了有關 Jaguar Insurance & Accident Assistance:
Excellent service
My accident repair and insurance claim were dealt with with minimal input from me and I was kept updated on progress.
Jaguar Insurance wouldn't Insure my 8 month old F-Type!
Jaguar recently moved from the underwriter Allianz to a panel of insurers, as a consequence they would no longer insure my F-Type (less than a year old) as it didn't have a tracker fitted. My wife's...
Was advised at the start of the process not to worry about anything, they would take care of it. When it came to trying to get the money they changed their mind and told me I had to go through a long...
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可信賴顧客
Feefo 驗證
7 years ago
I found everyone, understanding and helpful. With everything being sorted quickly, with no fuss.
I couldn't beleive the top level of service and not even insured by Jaguar.
Second to none Customer Service from start to finish. Everything done from repairs, claim against 3rd party and a like-for-like replacement car delivered with in 36 hours.Cannot knock it.
Slight...
