Terrible experience since purchasing my car in general and making the switch from Audi. Made worse with how poorly my claim was handled on this excess protect service. No body ever gets back in touch...
Jaguar service pounced into action when I needed it
This was an unexpected extra when I bought my Jaguar XF, and one I’d hope not to use. When the time came Jaguar couldn’t do enough to help and that was very much appreciated.
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可信賴顧客
Feefo 驗證
7 years ago
Not interested in chasing up the party at fault - pretty poor response.
The Team at Jaguar Insurance handled my claim promptly, efficiently and in a friendly, professional manner. All arrangements for a hire car and repairs were made within hours on the accident, and I...
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Feefo 驗證
7 years ago
Not the service level that you would expect
Issue with how they dealt with car seat replacement, what they advised at beginning and how they changed it as time progressed. Left me to do most of the donkey work.
Still waiting for my excess protect refund from when my car was hit by another vehicle in November. Ringing jaguar first before my own insurance company has been a nightmare with many breakdowns of...
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Anwen L
Jaguar Insurance & Accident Assistance
7 years ago
Thank you for your recent feedback. We’re sorry for the delay in processing your Excess Protect voucher. The reason being, we needed confirmation from you that the excess had been paid, now that we have that evidence it has now been processed. We would also like to take this opportunity to apologise for any lack of communication, this is not acceptable and has been fully addressed with the file handlers to ensure this does not happen again.
Felt like banging my head against a wall at times!
Initially everything was fine, being kept uptodate via text/ emails. Then everything went quite for about a week or so. Then I spent another couple of weeks chasing up and trying to find out what was...
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Anwen L
Jaguar Insurance & Accident Assistance
7 years ago
Many thanks for providing feedback, we’re very sorry for the issues you faced. I have raised this with our Head of Claims who has reviewed the file and is taking the appropriate steps to prevent it happening again. Please be assured this is not our usual standard of service and your feedback has been taken seriously so we can continually improve our services.
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可信賴顧客
Feefo 驗證
7 years ago
The process was slower than I expected and it seemed that I was able to reduce the repair cost to the benefit of Insurers .Surprising.
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JA
James
Feefo 驗證
halifax
7 years ago
James說了有關 Jaguar Insurance & Accident Assistance:
extremely professional with regular updates and one point of contact
