Jaguar Insurance & Accident Assistance 評論

Despite selling an excess protection insurance policy with one set of terms and conditions when you actually come to try and recover your excess under the policy they use a third party administrator...

Everything was good except the collection (of my car) and the delivery of a courtesy car did not happen on the same day. So had 2 cars at my house at the same time.

The overall service was very good, although the first contact on the morning following the accident was not helpful. At that time I did not know whether a claim would be made as the damage looked...

My insurance cost increased because I am no longer an engineer.

Great service. From first call through to collection of repaired car, everything went smoothly.

I would like to say that the response time was brilliant, one or 2 communication problems, but overall very satisfactory

Better communication and a more joined up approach to the repair and hire car service, which I had to take time off work and organise directly with two separate companies.

all very helpful, attentive and empathetic

Quicka nd efficient response

DID NOT SEEM INTERESTED SO DEALT WITH THE INSURANCE COMPANY AND THE APPROVED JAGUAR DEALER DIRECT AND PAID THEM THE £250 EXCESS MYSELF