Couldn't contact by phone so left an email that wasn't answered. Gave Appeal one last chance and received immediate attention, efficient and fast. Sometime too fast as often paperwork arrived after...
Very poor communication with client. Could not recommend them although the product is extremely good.
Appeal Home Shading
Appeal Shading
12 years ago
I am sorry and disappointed to hear that you found our communication lacking, I would like to assure you that we strive to keep our customers informed at every stage of their order whether by email, letter or telephone including text.
Your survey appointment unfortunately was not carried out on the agreed date due to an unexpected delay at a previous job. I would like to apologise for failing to contact you promptly to notify you of this issue and for any inconvenience caused.
The original delivery of the shutters was postponed by yourself, so in order to accommodate the installation date a new delivery date was offered with less notice than we would have normally provided, for which we apologise.
I am delighted to hear that you are happy with the quality of the product and trust that you will have many years of enjoyment from your shutters.
Kind Regards
Tina Rawlings
Appeal Home Shading
0800 975 5757
info@appealshading.com
Appeal Shading offers a range of stylish and bespoke electric blinds for windows and the conservatory, window shutters, retractable insect screens and patio awnings to transform your home. Appeal has over 35 years experience of supplying shading products across the UK.
Appeal Shading offers a range of stylish and bespoke electric blinds for windows and the conservatory, window shutters, retractable insect screens and patio awnings to transform your home. Appeal has over 35 years experience of supplying shading products across the UK.