Sadly I seem to have been let down at every turn here, other than the installation engineers, who appear first rate. Sales were incompetent; customer service promised much and delivered little;...
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Appeal Home Shading
Appeal Shading
11 years ago
Thank you for taking the time to offer your feedback. I am sorry that we have let you down.
I would like to apologise for the delay in the processing of your awning order. The time taken to confirm the details was too long though no fault of your own. This was then exasperated by a delay in the delivery of the awning.
On the receipt of your report of a fault we arranged for the installation engineer to contact you directly. I understand that he has contacted you and is dealing with your issue.
Thank you for your comments about the installation team and the quality of the product. Once again I am sorry for the delay and once the operation issue is resolved trust you will have many years of enjoyment from your awning.
Kind Regards
Tina Rawlings
Appeal Home Shading
0800 975 5757
info@appealshading.com
Our concerns were not listened to. We could not cancel unless we lost our deposit and we have blinds that are over priced with a join down the middle of a 170cm width blind which I could have bought...
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Appeal Home Shading
Appeal Shading
12 years ago
Thank you for taking the time to provide your feedback and we are sorry that you are not entirely happy with your installation.
We offered to manufacture your blinds as you wished without the join but noted this is beyond our recommended specification. We gave you the option to have the blind manufactured with or without the join or to cancel your order and refund your deposit less our costs.
Argos offer ready made bamboo blinds which are very different to our bespoke hardwood Pinoleum blinds. I would like to assure you we take all feedback seriously but feel that this is an unfair comparison.
Once again I am sorry you have not found our product or service as you would wish.
Kind Regards
Tina Rawlings
Appeal Home Shading
0800 975 5757
info@appealshading.com
Very efficient/kept to schedule but more information needed on location of property and what to expect from fitting an awning i.e. sun direction/seasonal variation. Could have had examples on...
Not overly impressed with the level of cleaning up.
Appeal Home Shading
Appeal Shading
12 years ago
Thank you for taking the time to provide your feedback.
I am sorry to hear that you were unhappy with the condition in which the installer left your property on the completion of the installation. I would like to assure you that we are taking this feedback seriously and are addressing your concerns with the installer.
I trust this issue does not spoil your enjoyment of the blinds over the coming years.
Kind Regards
Tina Rawlings
Appeal Home Shading
0800 975 5757
info@appealshading.com
Order placed in May, finally installed in September. Phone calls not returned . Total lack of information about the order and why so chronically delayed. Also key component delivered (finally) in...
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Appeal Home Shading
Appeal Shading
12 years ago
Thank you for your feedback. We are disappointed that we did not reach our usual high level of service on this occasion. Our communication with should have been better for which we apologise. We are pleased that your installation is now complete and are confident that the quality of your awning will provide many years great service.
Tina Rawlings
Appeal Home Shading
0800 975 5757
info@appealshading.com
Appeal Shading offers a range of stylish and bespoke electric blinds for windows and the conservatory, window shutters, retractable insect screens and patio awnings to transform your home. Appeal has over 35 years experience of supplying shading products across the UK.
Appeal Shading offers a range of stylish and bespoke electric blinds for windows and the conservatory, window shutters, retractable insect screens and patio awnings to transform your home. Appeal has over 35 years experience of supplying shading products across the UK.