TravelUp 点评

Good afternoon, Ms. Matharu. Thank you for sharing your feedback, and we’re genuinely sorry to hear about your recent experience. At TravelUp, we truly want all our customers to have a smooth and stress-free journey, and we completely understand how frustrating it must have been to face high costs when needing to change your flights — especially under difficult family circumstances. We’ve carefully reviewed your case and can confirm that your original booking was made under a light fare, which is typically more affordable but also comes with significant restrictions when it comes to amendments. These fare types are governed by the airline’s own fare rules, and unfortunately, they impose a date change penalty, any applicable fare difference, and an administration fee to process such requests. Please know that these charges are not set by TravelUp, and even if the booking had been made directly with the airline, the fees would have been the same under the same fare conditions. We fully appreciate how this can be upsetting, particularly when changes are needed due to personal or unforeseen events. We’re truly sorry that this experience has left you feeling disappointed, and while we cannot change the airline rules, your feedback is very important to us and will be shared internally as we continue working to improve transparency and support. With regards, TravelUp

Good afternoon, Mr. White. Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you found the booking process easy, efficient, and economical. It's especially rewarding to know that you were able to secure more suitable and cost-effective flights through TravelUp compared to other options — that’s exactly the kind of experience we aim to provide! We’re also glad to hear that your confirmation email and e-tickets arrived promptly, along with all the necessary travel information. Clear communication and reliable service are central to what we do, and your feedback truly motivates our team. Thank you once again for choosing TravelUp. We look forward to assisting you with your future travel plans! With regards, TravelUp

Good afternoon, Mrs. Mann. Thank you so much for your kind 5-star review! We’re delighted to hear that you had a smooth and well-informed travel experience with TravelUp. Keeping our customers updated with all the essential flight details — including terminal numbers and boarding gate information — is something we prioritise, so it's great to know you found this helpful. We truly appreciate your feedback and are glad we could make your journey a little easier. We look forward to assisting you again with your future travel plans! With regards, TravelUp

Good afternoon, Mrs. Chen. Thank you for the 4-star rating. We are here to serve you anytime. Regards, TravelUp

Good afternoon, Mr. Crossley. Thank you so much for your wonderful 5-star review! We're thrilled to hear that you were happy with both the price and the service you received. It’s fantastic to know that our communication kept you well informed from start to finish — and even more rewarding to hear that we could provide gate details ahead of time to help reduce any last-minute stress. At TravelUp, we’re committed to making every step of your travel experience as smooth and worry-free as possible. Your kind words mean a great deal to us, and we look forward to helping you with your future trips! With regards, TravelUp

Good afternoon, Mr. Stirling. We really appreciate you taking the time to give us a 5-star rating. It means a lot to us. Regards, TravelUp

Good afternoon, Thank you so much for giving us 4 stars! We appreciate your valuable time. Regards, TravelUp

Good afternoon, Mr. Cheung, Thank you for sharing your 5* review with our community. Your feedback is important to us, and we will continue to strive for the same level of services in the future. Hope to hear from you once again. Regards, TravelUp

Good afternoon, Mrs. Wong, Thank you for your 4-star rating. Your feedback is appreciated. Thank you for booking with us. Regards, TravelUp

Good afternoon, Mrs. Maston, We are grateful and do appreciate you taking the time to share your 5* reviews with us. We are glad you enjoyed our product & services seamlessly. Thank you for your compliment. Have a great afternoon ahead. Regards, TravelUp