TravelUp 点评

Good afternoon, Mr. Merwe. Thank you so much for giving us 5 stars! We appreciate your valuable time. Regards, TravelUp

Good afternoon, Mr. Stevens. Thank you so much for taking the time to leave us a 4-star review! We're really pleased to hear that you had a very good experience with TravelUp. It’s always our aim to provide a smooth, reliable, and user-friendly service, so knowing that you were satisfied with your booking means a lot to us. If there’s anything we could’ve done to turn your experience into a 5-star one, we’d love to hear your thoughts — we’re always looking for ways to improve and make your next booking even better. Thanks again for choosing TravelUp. We look forward to helping you with your future travel plans! With regards, TravelUp

Good morning, Mr. Charles. Thank you for your 5-star rating. Your feedback is appreciated. Thank you for your booking with us. Regards, TravelUp

Good afternoon, Mr. Alberto. Thank you so much for your wonderful 5-star review! We’re absolutely delighted to hear that you received excellent customer service each time you reached out with questions. At TravelUp, we believe that great service should be consistent and reassuring, especially when it comes to something as important as travel. It’s fantastic to know that our team was able to support you effectively and make your experience a positive one. Your kind words mean a lot to us and we’ll be sure to pass on your feedback to the team. We truly appreciate your trust in TravelUp and look forward to helping you with many more journeys ahead. With regards, TravelUp

Good afternoon, Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you found our booking instructions clear and easy to follow, and that the information provided met your expectations. Knowing that you consider TravelUp the best booking site you’ve used truly means a lot to us! Our goal is always to make travel planning as simple and stress-free as possible, and feedback like yours reassures us that we’re on the right track. We appreciate your support and look forward to helping you with your future travels. With regards, TravelUp

Good afternoon, Ms. Morris. Thank you for the 5-star rating. We are here to serve you anytime. Regards, TravelUp

Good afternoon, Mr. Kannan. Thank you so much for your kind 5-star review! We’re delighted to hear that you had a positive experience and found our service to be informative and reliable. Keeping our customers updated with the latest flight information is a top priority for us, and it’s great to know that you felt well-informed throughout your booking journey. Your feedback means a lot and encourages us to keep delivering clear communication and dependable support every step of the way. We truly appreciate your trust in TravelUp and hope to assist you again for your future travel plans. With regards, TravelUp

Good afternoon, Mr. Bailey. Thank you so much for sharing your lovely 5-star review! We’re so pleased to hear that your flight experience was a positive one — especially that the hostess was helpful, polite, and went above and beyond for you. It’s also great to know your flight was on time and that any issues with luggage were promptly resolved. At TravelUp, we always aim to connect our customers with reliable airlines and smooth travel experiences, so it’s wonderful to hear everything was taken care of efficiently. Thank you for choosing us — we look forward to helping you with your future travel plans. With regards, TravelUp

Good afternoon, Mr. Hill. Thank you for your 4-star rating. Your feedback is appreciated. Thank you for your booking with us. Regards, TravelUp

Good afternoon, Ms. Matharu. Thank you for sharing your feedback, and we’re genuinely sorry to hear about your recent experience. At TravelUp, we truly want all our customers to have a smooth and stress-free journey, and we completely understand how frustrating it must have been to face high costs when needing to change your flights — especially under difficult family circumstances. We’ve carefully reviewed your case and can confirm that your original booking was made under a light fare, which is typically more affordable but also comes with significant restrictions when it comes to amendments. These fare types are governed by the airline’s own fare rules, and unfortunately, they impose a date change penalty, any applicable fare difference, and an administration fee to process such requests. Please know that these charges are not set by TravelUp, and even if the booking had been made directly with the airline, the fees would have been the same under the same fare conditions. We fully appreciate how this can be upsetting, particularly when changes are needed due to personal or unforeseen events. We’re truly sorry that this experience has left you feeling disappointed, and while we cannot change the airline rules, your feedback is very important to us and will be shared internally as we continue working to improve transparency and support. With regards, TravelUp