Feefo 是如何收集评价的？

我们代表与我们合作的企业#独立收集反馈意见。我们的平台只联系经过验证的买家，#因此您可以放心阅读来自顾客的真实评价。

谁可以在 Feefo 上发表评价？

只有被证明购买过产品的顾客才能发表 Feefo 评价。我们通过在完成交易后#直接联系买家来确保这一点。

我们如何核实评价？

我们会将评价与销售或交易进行匹配，#以核实评价是否来自真正购买过产品的顾客。人们只有在购买后才会被邀请撰写评价。

我们如何处理虚假评价？

Feefo 只邀请经过验证的买家提供反馈，#因此可以防止人们发表虚假评价。

Tomato Travel评论

受信赖的顾客

经 Feefo 确认

7 years ago

Would use Tomato Travel again

Well planned and organised. Tour guide knowlegable, friendly and extremely efficient. She went out of her way to ensure we knew what to do with and without her. - She even rang us the evening before ...

Amy Robinson

Tomato Travel

7 years ago

Thank you for your comments and feedback. We will use your feedback and comments in the future to improve, change and update our products in the future. We are glad that you enjoyed your trip and we will look into the first point you made. As for optional programs we are sorry we did not highlight the fact that you need to book in Australia before you leave. We hope someday we can help you plan your next trip through us directly to Japan or other countries in Asia. Thank you.

产品评价

购买日期：14/04/2019

0

SP

Steven Gregory O'Brien, Linda Maree Pell

经 Feefo 确认

7 years ago

Steven Gregory O'Brien, Linda Maree Pell 就 Tomato Travel 说了什么:

good overview tour

yes would recommend and use again hotels above average tour guide very good well designed tour could benefit from a little tweaking

Amy Robinson

Tomato Travel

7 years ago

Thank you for your feedback and comments. We appreciate all of our customers feedback and comments and we will use these to improve, change or update our products in the future. We are glad that you enjoyed your tour and we hope we can help you in the future to plan your next trip to Japan or other countries in Asia.

产品评价

购买日期：05/04/2019

0

WN

William Robert Newnham, Ann Marie Newnham

经 Feefo 确认

7 years ago

William Robert Newnham, Ann Marie Newnham 就 Tomato Travel 说了什么:

Poor Communication

Tomato did not give us final tour details till about 1 week before departure. Even then I had to phone several times. Their communication was not good. We booked abTokyo day tour and had the same...

产品评价

购买日期：05/04/2019

0

SN

SUGHANDTHI RAVI PRABAHAN, RAVI PRABAHAN NADARAJAH

经 Feefo 确认

7 years ago

SUGHANDTHI RAVI PRABAHAN, RAVI PRABAHAN NADARAJAH 就 Tomato Travel 说了什么:

Very prompt in replying to emails. I received respoñses even outside of business hours. Very polite staff

产品评价

购买日期：14/04/2019

0

PL

Peter Graeme Laud, Janice Margaret Laud

经 Feefo 确认

Kettering, Tasmania

7 years ago

Peter Graeme Laud, Janice Margaret Laud 就 Tomato Travel 说了什么:

Great trip and excellent value

The trip was great and the guide was excellent. She was friendly, had heaps of knowledge/information and always very pleasant. Anyway of getting this to her? She deserves a lot of credit.

Amy Robinson

Tomato Travel

7 years ago

Thank you for your comments and feedback! We will pass your comments and compliments to your guide for you. We are glad you had a wonderful time in Japan! We hope someday we can help you plan your next holiday to Japan or other countries in Asia. Thank you :)

产品评价

购买日期：15/04/2019

0

RK

Rachel Nicol Laurie, Janet Nicol King

经 Feefo 确认

Melbourne, Australia

7 years ago

Rachel Nicol Laurie, Janet Nicol King 就 Tomato Travel 说了什么:

An outstanding holiday leaving us with great memories

Overall, the trip and the service were exceptional. The itinerary was outstanding but a couple of the hotels were less than ordinary which caused us to rate Tomato with only four. We would use this...

产品评价

购买日期：12/04/2019

0

LB

Lothar Bender, Christine Carolyn Bender

经 Feefo 确认

7 years ago

Lothar Bender, Christine Carolyn Bender 就 Tomato Travel 说了什么:

Cost effective tour. Missed out higher rating on a couple of hotels, which were below standard.

Amy Robinson

Tomato Travel

7 years ago

Thank you for your feedback. We appreciate all of our customers feedback and comments. We are glad you enjoyed your time on this tour and we hope someday we can help you plan your next trip to Japan or other countries in Asia.

购买日期：07/04/2019

0

MN

Marita N

经 Feefo 确认

Melbourne

7 years ago

Marita N 就 Tomato Travel 说了什么:

Once in Japan, fantastic

Initially the booking experience via a webjet deal, was like booking into a void. There was very little communication and I didn’t get the final itinerary until about three weeks before our trip, and...

Amy Robinson

Tomato Travel

7 years ago

Thank you for your feedback! We really appreciate all of our customers feedback and comments. We are working to improve our communication and customer service to make sure our customers receive some preliminary documents before they receive their final documents 2-3 weeks before departure. We are sorry for the inconvenience and we hope someday we can help you plan your next trip to Japan or other countries in Asia.

产品评价

购买日期：19/11/2018

0

受信赖的顾客

经 Feefo 确认

7 years ago

Very enjoyable tour

The Guide was great and knowledgeable, the amount of passengers on the tour was just right.

Amy Robinson

Tomato Travel

7 years ago

Thank you for your feedback! We really appreciate all of our customers feedback and comments. We will use these to improve, change and make new products in the future. We are glad that you enjoyed your time in Japan and we hope that we can help you in the future to plan your next holiday or tour. We have many tours in Japan and other countries in Asia. If you are ever interested in any of our other tours or optional programs please check out our website: www.tomatotravel.com.au

产品评价

购买日期：20/08/2018

0

KA

Karen A

经 Feefo 确认

NSW Australia

7 years ago

Karen A 就 Tomato Travel 说了什么:

Well organised, easy to contact

Amy Robinson

Tomato Travel

7 years ago

Thank you for your feedback! We really appreciate all of our customers feedback and comments. We are glad that you enjoyed your trip. We hope someday we can help you plan your next holiday or tour with us. If you are interested in any of our tours or optional programs please check out our website: www.tomatotravel.com.au

产品评价

购买日期：19/11/2018

1

Tomato Travel 点评

Discover Japan Fly Qantas 2019关于此产品的更多评价浏览产品网站Well paced and very well managed. 9 am starts very civilized!

Discover Japan + Singapore + Hiroshima Extension 2019关于此产品的更多评价浏览产品网站well designed tour i would bullet train Hiroshima back to Osaka that was a long day return drive

Japan Golden Route 2019关于此产品的更多评价浏览产品网站Very well organised in terms of time management. Good hotels.

Discover Japan Fly Qantas 2019关于此产品的更多评价浏览产品网站the tour enabled us to see a lot of Japan. Hotel rooms mostly on the small side but that's the way they do things.

Japan Golden Route With Hiroshima关于此产品的更多评价浏览产品网站Great sights, pleasant stay

Discover Japan With Hiroshima Fly Qantas 2019关于此产品的更多评价浏览产品网站My son and I toured Japan in November 2018, we had a very enjoyable and professional tour from start to finish. We would highly recommend to anyone else

Feefo 是如何收集评价的？

谁可以在 Feefo 上发表评价？

我们如何核实评价？

我们如何处理虚假评价？