Tomato Travel 点评

Thank you so much for getting in touch with us and letting us know your thoughts.In regards to your flights, the reason why other passengers on your tour may have received their flights as “standard” was because it was included in the cost of their package. Your tour package did not include premium flights, so you were charged an additional $400 to upgrade. Other passengers did not have to pay an additional amount as they selected a tour package that already included the flights. Therefore, everyone on tour who was booked on a premium airline would have paid the same amount. We apologise for the misunderstanding here which led to you believing you had been unfairly charged. In regards to early check in, please be advised that most check in times in Japan and South Korea are generally from around 3pm onwards. We are sorry to hear that you were so tired after your flights, but please understand that we have no control over the check-in time regulations of our hotel partners. We always advise guests who arrive early that they can drop their bags at the hotel and enjoy their time before check in exploring the city. It is standard procedure for a hotel to charge a fee for guests who wish to check in early, and we are sorry that you were not made aware of this fact.We are happy that you enjoyed the services provided by your bus driver while on tour, but are sorry to hear that this error from your tour guide lowered your opinion of her overall performance. It should be noted that while it is possible to purchase Studio Ghibli tickets while in Japan, the Studio Ghibli website does recommend that guests book in advance as early as possible (up to 3 months), as tickets are strictly limited. Please be advised that we will be in touch with our Japan operations team to advise them of this error on your behalf, so the same mistake does not occur in future. for other guests.If there is anything further you wish to discuss please don’t hesitate to contact us at info@tomatotravel.com.au.Thank you for taking the time to provide us with your feedback. Have a nice day.

Thank you so much for your positive review, Kim! We really appreciate you taking the time to give us such great feedback. We look forward to seeing you on a Tomato Travel tour again!

Thank you so much for your positive review, Guadalupe! We're so happy to know that you enjoyed your Tomato Travel tour. We're sorry to hear that your luggage was lost, but glad that we could help resolve the issue. We hope to see you again on a Tomato Travel tour!

Thank you so much for your positive review, Janine!

What a positive review, Claire! Thank you so much for letting us know how much you enjoyed your Tomato Travel tour. We hope to welcome your friends in the future on a Tomato Travel tour.

Thanks so much for your positive review, Robert! We really appreciate you taking the time to let us know how much you enjoyed your Tomato Travel tour.

Thank you so much for your positive review! We're so happy that you enjoyed your holiday to Japan with us. However, in regards to the other part of your tour, we will definitely take this feedback on board and use it to improve our products for future travellers. Thank you again for taking the time to let us know your thoughts!

Thank you so much for your positive review! We often receive positive feedback about our Japan guides, and they are one of our most valuable assets. We are certainly glad to hear that you were happy with the service provided by Yumi on your Tomato Travel tour. Thank you again for taking the time to let us know your thoughts!

Thank you for your positive review, Evelyn.

Thank you so much for your positive review, Carol. We really appreciate you taking the time to let us know your thoughts. A lot of thought and planning goes into creating our itineraries, so its especially gratifying to hear that our guests have enjoyed their time with us. In regards to your feedback, please be advised that your comments will be used to help us improve our products for future travellers. We cannot improve without honest feedback from guests such as yourself. Thank you again and have a great day.