Inspiring and empowering customers to read, learn, create and play
服务
3.2
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过去一年内的 条评价
显示全部269,282条点评
CR
Cara Ratukalou
经 Feefo 确认
7 months ago
Cara Ratukalou 就 The Works 说了什么:
Ordered books on the 2nd December, Got an email on the 7th December to say they were at the depot. Chased order up as they were sat at the depot for over 7 days, didn't get a response and had an...
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Donna Smith
The Works
7 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
1
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受信赖的顾客
经 Feefo 确认
7 months ago
Never Arrived!
Large order, expected delivery date 7th December still hadn't arrived by 23rd December and had to be cancelled by myself. No action taken by the works, no updates on my order- just me chasing and no...
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Donna Smith
The Works
7 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
0
分享
受信赖的顾客
经 Feefo 确认
7 months ago
Would recommend
Good selection of items easy to order and speedy delivery
0
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JR
Jan St romaine
经 Feefo 确认
7 months ago
Jan St romaine 就 The Works 说了什么:
Quick and easy ordering
0
分享
KM
KIERAN M
经 Feefo 确认
GBR
7 months ago
KIERAN M 就 The Works 说了什么:
Slow dispatch & delivery every time
Good products and price but the delivery is far too slow. Especially in today's age of next day delivery. Really let's the company down. Every order has been the same. So its not s one off.
0
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受信赖的顾客
经 Feefo 确认
7 months ago
Good books
Really good selection of books at competitive prices and quick delivery. Thanks to all the staff there.
0
分享
MM
Michael M
经 Feefo 确认
GBR
7 months ago
Michael M 就 The Works 说了什么:
The Works - wonderful, EVRI - terrible
Unfortunately, whilst I have great affection for The Works, I cannot applaud their choice of delivery service EVRI. I ordered goods as stocking fillers at the beginning of December and whilst I have...
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Donna Smith
The Works
7 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was damaged at the couriers.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has resolved your issues.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.