Inspiring and empowering customers to read, learn, create and play
服务
3.2
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过去一年内的 条评价
显示全部269,282条点评
DH
dave hepburn
经 Feefo 确认
GBR
7 months ago
dave hepburn 就 The Works 说了什么:
Pencil set
Good price but ,maybe due to the Xmas period slow delivery,otherwise all good quality items
0
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受信赖的顾客
经 Feefo 确认
7 months ago
Excellent value
Very good value, great delivery time and packaged well. Definitely use again
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受信赖的顾客
经 Feefo 确认
7 months ago
Wouldn't recommend
Took over 2/3 weeks to come, no tracking updates until the day before it arrived. no delayed communications. No replies to emails to the works, wouldn't recommend to anyone.
Donna Smith
The Works
7 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed due to an issue with the warehouse.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
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受信赖的顾客
经 Feefo 确认
7 months ago
Great Service
All positive regarding this service.
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受信赖的顾客
经 Feefo 确认
7 months ago
Gifts
Good service, but delivery could be a bit quicker
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LR
Linda Rudge
经 Feefo 确认
7 months ago
Linda Rudge 就 The Works 说了什么:
Rosie stitch advent books
Prompt delivery 🚚
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KS
Kelly Smith
经 Feefo 确认
GBR
7 months ago
Kelly Smith 就 The Works 说了什么:
Not impressed
Haven't received my package, emailed customer services, havent received a reply or follow up email.
Still waiting for my package i order 2 months ago
Donna Smith
The Works
7 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
1
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受信赖的顾客
经 Feefo 确认
7 months ago
We have used the works several times for our Christmas Gifts and this year despite trying and reordering twice we were still unable to get the books we ordered supplied to the school, we ended up...
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Donna Smith
The Works
7 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was not delivered to you.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has resolved your issues.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
1
分享
受信赖的顾客
经 Feefo 确认
7 months ago
Poor delivery
Love the books but the delivery service was appalling
Donna Smith
The Works
7 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has resolved your issues.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
1
分享
受信赖的顾客
经 Feefo 确认
7 months ago
Ordered not delivered
Our order did not arrive. I had to chase it and was told it was lost in transit so the order was cancelled.
Donna Smith
The Works
7 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has resolved your issues.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.