Planet Cruise 点评

Thank you for taking the time to place your comments on Feefo. We are most upset to read your comments towards our service, and would acknowledge the severity of those other concerns raised. Whilst we are extremely sorry for the service you have received, we have no formal record of you addressing this to us, via our Customer Relations team. As such, could we kindly ask you to email those concerns to help@planetcruise.co.uk. This will allow us the opportunity to fully review and respond to your most valuable opinion of our service. Once again, we thank you for taking the time to address this with us. Kind regards Planet Cruise

Thank you for taking the time to place your comments on Feefo, and for your kind words towards our customer care. We have duly noted your comments towards the upgrade option within your booking, and whilst we can confirm that the cabin provided was an improvement upon that originally booked, we wish to apologise if the cruise operators terms and conditions towards their upgrades was not clearly advised to you. We have escalated this comment to our Customer Relations team, who will in turn ensure our sales staff is provided with additional training, where necessary. Thank you. Turning to these comments made towards the cruise, we have no record of your formal complaint in this area, and would ask if you have addressed this with the cruise liner direct? Cruise operators are very keen to learn of such feedback towards their products, and we would therefore encourage you to provide such an opinion. Planet Cruise would be more than happy to help you with this and offer suggestions on how best to proceed. Once again, thank you for your support of our service and please do not hesitate to contact us should you require any further assistance. Kind regards Planet Cruise

Thank you for taking the time to place your comments on Feefo, and for your kind words towards our customer care. It is always nice to receive such feedback and we ensure all parties connected to your booking are made aware. Thank you. However, we are most disappointed that such an opinion has been found with the cruise element of your reservation. We have no record of your formal complaint in this area, and would ask if you have addressed this with the cruise liner direct? We understand that all cruise operators are very keen to learn of such feedback towards their products, and would therefore encourage you to provide such an opinion. Planet Cruise would be more than happy to help you with this and offer suggestions on how best to proceed. Once again, thank you for your support of our service and please do not hesitate to contact us should you require any further assistance. Kind regards Planet Cruise