Planet Cruise 点评

Thank you for taking the time to place your comments on Feefo. We are alarmed to read your remarks towards a recent itinerary taken with Planet Cruise, and that such levels of disappointment were found with both the hotel provided and price. Please be assured we take such comments most seriously and would always look to address such instances with the swiftest action available to us. Whilst we wish to express our sincerest apologies towards your experience, we unfortunately have no record of you formally addressing this matter to our Customer Relations team. As such, could we kindly ask you to email help@planetcruise.co.uk with the full details of your complaint, and any supporting evidence that would assist your concerns towards the hotel? This will allow our team to address this matter with both the UK-based hotel provider and the local hotelier. We hope to hear from you, and again thank you for discussing this with us. Kind regards Planet Cruise

Thank you for taking the time to place your comments on Feefo. We understand from our Customer Relations department that this matter has been addressed to Azamara, and a formal response has been received towards their actions to correct this discrepancy with their service – confirmation of which was sent to you directly on the 25th January 2013. We hope this has proved acceptable, and should you have any further concerns please do not hesitate to contact our Customer Relations department. They will be more than happy to discuss this matter further, and explain those actions taken by Azamara if required. Kind regards Planet Cruise

Thank you for taking the time to place your comments on Feefo. We are extremely concerned to read your remarks towards our service, and that such levels of disappointment were found with particular aspects of your cruise itinerary. Whilst we wish to express our sincerest apologies towards your dissatisfaction with this itinerary, we unfortunately have no record of you formally addressing this matter to our Customer Relations team. As such, could we kindly ask you to email help@planetcruise.co.uk with the full details of your complaint? This will allow our team the opportunity to fully review and address those concerns raised. We hope to hear from you, and again thank you for discussing this with us. Kind regards Planet Cruise

Thank you for taking the time to place your comments on Feefo. We are extremely concerned to read your comments towards this particular reservation, and that such dissatisfaction has been found with our service and support. We understand from our Customer Relations department that you have addressed this matter to them, and that a response was provided within their letter to you dated, 16th November 2012. Whilst we would again sincerely apologise for any disappointment observed and hope this matter has now been resolved by our team, we would ask you to address any further concerns or comments to the associated representative within our Customer Relations team. They will be more than happy to follow up on any further action or comments made. Kind regards Planet Cruise

Thank you for taking the time to place your comments on Feefo. We are extremely concerned to read your remarks towards our service, and that such levels of disappointment were found. Please be assured we take such comments most seriously and would always look to address such instances with the swiftest action available to us. Whilst we wish to express our sincerest apologies towards your experience, we unfortunately have no record of you formally addressing this matter to our Customer Relations team. As such, could we kindly ask you to email help@planetcruise.co.uk with the details of your complaint? This will allow our team the opportunity to fully review and address those concerns raised. We hope to hear from you, and again thank you for discussing this with us. Kind regards Planet Cruise

Thank you for taking the time to place your comments on Feefo, and for your kind words towards James. Please be assured we shall feedback to James and ensure he is aware of your comments. Thank you. Regrettably, whilst Planet Cruise will always seek the most competitive and cost effective travel itineraries, it is very difficult to maintain the same pricing levels throughout the life of a product. Varying factors towards each cruise itinerary can cause the cruise operator to decrease, and at certain times increase, the cost of their products – usually as a result of availability and popularity of the itinerary. As experienced travellers, we are confident in your acknowledgement that whilst working within such a constantly changing marketplace that is impossible to predict, Planet Cruise would always advise our passengers that if the price is acceptable to book early to secure the holiday desired and to avoid any disappointment. Once again, we are sorry that such a chance in price was noted, and would hope that your enjoyment of the cruise was not hindered by this decision. Kind regards Planet Cruise