Panasonic UK 点评

Dear Customer, Thank you for your feedback and let me apologize for the inconveniences. While we are happy to hear that you are enjoying the new camera, we are sorry to hear about the parcel being delivered to a different address. We handle all customer information with the utmost care and try to make sure all the required details are correct. However, when working with a delivery company, the information provided might not be received accurately due to human error or a typo, and delivery problems can occur, such as this. Nevertheless, we can only apologize for the delay in solving the matter and for the trouble caused. Again, I am truly sorry for the way the situation has unfolded, and should you need any further assistance with your camera, do not hesitate to contact us. Kind Regards, Panasonic Customer Support Team

Dear Customer, Thank you for your response and for clarifying the matter. We will raise this up with DHL in hopes that actions will be taken to avoid such situations in the future. Again, we are sorry for way this has unfolded and for any frustration we might have caused with our earlier response. Kind Regards, Panasonic Customer Support Team

Dear Customer, Thank you for your feedback and let me apologize for any inconvenience we have caused. Our customer support team offers support both on the phone and on chat, in order to provide the best customer care possible. We would recommend calling us anytime it is possible, as that way we can offer support the most efficient and quickest way. You can contact us on 0344 844 3899 from Monday till Friday between 9-17. Nevertheless, we can only apologize for the delay in assisting you and for the trouble caused. We will look into the reason why we were unable to help in the initial contact with you so that we can investigate the matter and take the chance to learn from it, in order to avoid such situations in the future. Again, I am sorry for the frustration caused and I hope we will be able to better assist moving forward. Kind Regards, Panasonic Customer Support Team

Dear Customer, Thank you for your feedback and let me apologize for the inconvenience. We strive to be prompt in dispatching the orders and to honor our next day delivery, however, when working alongside a delivery company, the greatest part of the delivery process falls into their control. Indeed, you should have been notified and provided a timeframe when the delivery person would arrive with the parcel and hand it to you personally. Nevertheless, we can only apologize for the frustration caused and for the way this has unfolded. Should we be able to assist with anything else or you would need support with the product, do not hesitate to contact us as we will be happy to help. Kind Regards, Panasonic Customer Support Team