Poor customer service. Very poor delivery. They say next day but that means
Poor customer service. Very poor delivery. They say next day but that means anytime. When my microwave did arrive I was out and it was left at the front door. No email or text saying it was being...
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Panasonic Customer Care UK
Panasonic UK
8 days ago
Dear Customer,
Thank you for your feedback and let me apologize for the inconvenience.
We strive to be prompt in dispatching the orders and to honor our next day delivery, however, when working alongside a delivery company, the greatest part of the delivery process falls into their control.
Indeed, you should have been notified and provided a timeframe when the delivery person would arrive with the parcel and hand it to you personally.
Nevertheless, we can only apologize for the frustration caused and for the way this has unfolded.
Should we be able to assist with anything else or you would need support with the product, do not hesitate to contact us as we will be happy to help.
Kind Regards,
Panasonic Customer Support Team
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受信赖的顾客
经 Feefo 确认
16 days ago
Excellent service
Excellent. They advised me immediately that there would be a delay in sending a my order. Contacted me immediately when they had the items I ordered, and then gave me fast delivery, with a 5 %...
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PH
Peter Hillier
经 Feefo 确认
GBR
17 days ago
Peter Hillier 就 Panasonic UK 说了什么:
Bread maker
Sales team were very helpful and answered all my questions. The initial enquiry team were also very good. Added bonus of a discount when I ordered over the phone.
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受信赖的顾客
经 Feefo 确认
17 days ago
Chat took too long Talking to someone is always more satisfying
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受信赖的顾客
经 Feefo 确认
17 days ago
Good, let down by DHL
Excellent prompt service from Panasonic, let down somewhat by DHL as delivery partner, who arrived over two hours before the allocated delivery time slot on two successive days.
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BD
Brian Dawson
经 Feefo 确认
GBR
18 days ago
Brian Dawson 就 Panasonic UK 说了什么:
Razor
Delivered promptly. Razor is excellent especially at the price. Could have bought cheaper elseware but wanted to be sure it was the real thing.
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受信赖的顾客
经 Feefo 确认
18 days ago
Customer service were very helpful. Answered all my questions, before I purchased my breadmaker. Delivered next day
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SC
Susan Cooke
经 Feefo 确认
GBR
18 days ago
Susan Cooke 就 Panasonic UK 说了什么:
Excellent Service
Excellent service. Ordered on line and received the item the next day. I was kept informed all the way till it was delivered. I have already recommended you to someone I work with.
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受信赖的顾客
经 Feefo 确认
18 days ago
Some improvement to cancellation and error messages needed.
Having immediately realised that I had ordered the wrong part, I tried to cancel but there was no obvious way to do this. Therefore, I had to wait for the delivery and then open a return request. ...
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Panasonic Customer Care UK
Panasonic UK
8 days ago
Dear Customer,
Thank you for your feedback and we are sorry to hear about the difficulties you have encountered.
Regrettably, after placing an order, there is a limited time until which we are able to cancel an order, thus in such cases, the parcel will be dispatched however as soon as it arrives back at our warehouse, we immediately start the refund process.
We are working on our platform to upgrade the accessibility to relevant information and features, thus will take into account your feedback so that in future development these changes could be applied.
Again, we are sorry the trouble and inconvenience caused, and feel free to contact us if you need any assistance.
Kind Regards,
Panasonic Customer Support Team
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BJ
Brian James
经 Feefo 确认
18 days ago
Brian James 就 Panasonic UK 说了什么:
Can't Return Goods
I ordered the wrong product and can see no contact details for how to return it.
Panasonic Customer Care UK
Panasonic UK
15 days ago
Dear Customer,
Thank you for your feedback and I am sorry to hear about the difficulties you have encountered.
After placing and order, an email is sent to the email address which was used, confirming the details of the order and on the bottom of that email should be a link to the Returns form.
However, the email provider's system sometimes hides the links to outside websites as a matter of security, which would explain why you might not have seen it.
The returns form can be found on the following link:
https://support-uk.panasonic.eu/app/return-form
You can also find the means to contact one of our customer support representatives via phone, Whatsapp or chat through our website:
https://support-uk.panasonic.eu/
Again, we are sorry for the inconvenience and should you need any assistance or have any question, do not hesitate to contact us.
Kind Regards,
Panasonic Customer Support Team
Panasonic UK was established in 1972. Since then the company has grown substantially and become a leading supplier of consumer and business related electronics products.
Panasonic UK was established in 1972. Since then the company has grown substantially and become a leading supplier of consumer and business related electronics products.
