Thank you so much for reaching out and sharing your experience.
We truly appreciate customers like you who offer candid feedback—it helps us build better products, and for that, we’re grateful.
One of our core values is to make things beautifully simple, and we’re sorry to hear that we didn’t meet that expectation this time. We’re currently reviewing your application experience in depth to identify how we can improve the process for all our customers moving forward. We sincerely hope you'll give us another chance.