Feefo 是如何收集评价的？

我们代表与我们合作的企业#独立收集反馈意见。我们的平台只联系经过验证的买家，#因此您可以放心阅读来自顾客的真实评价。

谁可以在 Feefo 上发表评价？

只有被证明购买过产品的顾客才能发表 Feefo 评价。我们通过在完成交易后#直接联系买家来确保这一点。

我们如何核实评价？

我们会将评价与销售或交易进行匹配，#以核实评价是否来自真正购买过产品的顾客。人们只有在购买后才会被邀请撰写评价。

我们如何处理虚假评价？

Feefo 只邀请经过验证的买家提供反馈，#因此可以防止人们发表虚假评价。

My Cruises 点评 | https://www.feefo.com/reviews/mycruises 的客户服务点评 | Feefo

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Leonie Martin

5 years ago

购买日期：01/08/2019

Leonie Martin 就 My Cruises 说了什么:

Very efficient and easy to deal with prompt answers and accurate booking information

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受信赖的顾客

5 years ago

购买日期：05/08/2019

I would recommend My Cruises, so far the experience has been good, a little more feedback in regards to how the booking is progressing would be nice.

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Isabella Spalding

5 years ago

购买日期：11/10/2019

Isabella Spalding 就 My Cruises 说了什么:

Friendly & helpful

Very friendly & helpful, I was given a lot of useful info

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Elio De Luca

5 years ago

购买日期：20/07/2019

Elio De Luca 就 My Cruises 说了什么:

I initially thought that they were very informative about the cruise I was interested in. Since then I asked for information about which ports were a must see on the cruise, because I can't afford...

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Charlene

My Cruises

5 years ago

Hello there, Thank you so much for your feedback and we sincerely apologise for the level of service you received while booking your holiday. We are so sorry for the lack of follow up as this is not keeping with the company values. We will pass this feedback to the relevant department to ensure training and procedures are improved for a more personal customer service experience in the future. If you would like to discuss anything further please let us know and we will be in contact again soon. Kind regards, My Cruises

Elio De Luca

5 years ago

The representative contacted me and advised me who I should talk to. Thank you.

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受信赖的顾客

5 years ago

购买日期：09/08/2019

When I called up for my holiday booking was very helpful with the service.

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Kerry Gajda

5 years ago

购买日期：14/09/2019

Kerry Gajda 就 My Cruises 说了什么:

too early to put in a rating

cant really rate as just booked. not really had any interaction with the company. deposit paid and email was sent back in receipt of the booking deposit

Charlene

My Cruises

5 years ago

Thank you for your response, we look forward to ensuring a smooth and enjoyable holiday for you. Kind regards, My Holiday Centre

Kerry Gajda

5 years ago

nothing further to add

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受信赖的顾客

5 years ago

购买日期：21/06/2019

Very good service, the team are wonderful

Staff are very good. Extremely happy with the service great deals.

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受信赖的顾客

5 years ago

购买日期：22/07/2019

prompt in getting back to us with options and confirmations,

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Josephy Conlan

5 years ago

购买日期：02/08/2019

Josephy Conlan 就 My Cruises 说了什么:

yes

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受信赖的顾客

5 years ago

购买日期：08/11/2019

Love to hear your happy voice

In general the service and following up mater is great, but it would be better to hear a cheer up voice when someone answers the phone (as this is a online service provider) to lift up the positive...

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Charlene

My Cruises

5 years ago

Hello there, Thank you so much for your response and we appreciate your enthusiasm in getting in touch with our Cruise Experts. We agree that our Cruise Experts should be cheerful and friendly when speaking with our customers and we have passed this feedback to the relevant department to remind them that it is important to speak with our travellers in a friendly and approachable tone. We will be glad to have you onboard and thank you again for taking the time to provide this feedback. Kind regards, My Cruises.

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关于My Cruises

My Cruises is a unique Australian owned company whose aim is to make cruising less confusing. Offering a hand-picked selection of the best cruises and packaging them together with flights, transfers and added bonuses such as pre-cruise city breaks to create unbeatable value cruise holidays. Customer experience is our number one priority, and we ask every customer for a My Cruises review so we can constantly improve our customer service. My Cruises testimonials are consistently positive and our happy customers love the service they receive.

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Suite 127a, Level 1,, Oasis Centre Victoria Ave, Broadbeach, Queensland, 4218, Australia

为什么 Feefo 的评价是值得信赖的？