Feefo 是如何收集评价的？

我们代表与我们合作的企业#独立收集反馈意见。我们的平台只联系经过验证的买家，#因此您可以放心阅读来自顾客的真实评价。

谁可以在 Feefo 上发表评价？

只有被证明购买过产品的顾客才能发表 Feefo 评价。我们通过在完成交易后#直接联系买家来确保这一点。

我们如何核实评价？

我们会将评价与销售或交易进行匹配，#以核实评价是否来自真正购买过产品的顾客。人们只有在购买后才会被邀请撰写评价。

我们如何处理虚假评价？

Feefo 只邀请经过验证的买家提供反馈，#因此可以防止人们发表虚假评价。

My Cruises 点评 | https://www.feefo.com/reviews/mycruises 的客户服务点评 | Feefo

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受信赖的顾客

5 years ago

购买日期：16/09/2019

The Staff have been most helpful each time I have needed to be in touch with them regarding a Cruise I am taking next year.

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Lauretta Baxter

5 years ago

购买日期：31/07/2019

Lauretta Baxter 就 My Cruises 说了什么:

I was surprised to be asked how I felt about our cruise BEFORE any paperwork was done...

Charlene

My Cruises

5 years ago

Hi Lauretta, We acknowlege that our feedback questions require additional tailoring to our customers who are yet to travel. We hope our services thus far have been positive and you are looking forward to an exciting cruise holiday. If you require additional communication please reach feel free to reach out. Kind regards, My Cruises.

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Gail Smith

5 years ago

购买日期：03/07/2019

Gail Smith 就 My Cruises 说了什么:

I would recommend my cruises the staff are friendly and they try to accommodate your requests which is important for your trip

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Simon Kale

5 years ago

购买日期：08/10/2019

Simon Kale 就 My Cruises 说了什么:

Service????

Prior to booking good After, non existent. I have e mailed my consultant and had no reply Have called and had no reply. Not a good start really. Maybe things will improve over next few months

Charlene

My Cruises

5 years ago

Hi Simon, Thank you for your feedback. We have passed this on to the relevant department to speed up the communication process during busy periods and reach out to you soon. Rest assured, all is in place for an enjoyable cruise holiday that we very much hope you are looking forward to. Kind regards, My Cruises.

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Helen Cooper

5 years ago

购买日期：31/07/2019

Helen Cooper 就 My Cruises 说了什么:

Actual holiday arrangements proving well done Appreciate very busy schedule of consultants but reply to emails on date promised were slow and needed frequent reminding from us

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Michael Rankine

5 years ago

购买日期：25/07/2019

Michael Rankine 就 My Cruises 说了什么:

Great Service

The consultant Tabatha was terrific able to answer all my questions and provided good accurate information. Look forward to our experience now.

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受信赖的顾客

5 years ago

购买日期：10/08/2019

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Desmond Christiansen

Hervey Bay

5 years ago

购买日期：28/10/2019

Desmond Christiansen 就 My Cruises 说了什么:

Gave prompt service and answered all enquiries to our satisfaction.

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Leanne Smith

Queensland, Australia

5 years ago

购买日期：30/06/2019

Leanne Smith 就 My Cruises 说了什么:

I spoke with a lady name Tanya, she was very helpful and clear when answering any of our questions.

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Kenneth Knight

5 years ago

购买日期：11/08/2019

Kenneth Knight 就 My Cruises 说了什么:

We have just completed the booking process and communication has been great

Janai was our first contact with your company and made the whole booking process very easy, explained the cruise and booking process very well, was very patient.

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关于My Cruises

My Cruises is a unique Australian owned company whose aim is to make cruising less confusing. Offering a hand-picked selection of the best cruises and packaging them together with flights, transfers and added bonuses such as pre-cruise city breaks to create unbeatable value cruise holidays. Customer experience is our number one priority, and we ask every customer for a My Cruises review so we can constantly improve our customer service. My Cruises testimonials are consistently positive and our happy customers love the service they receive.

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Suite 127a, Level 1,, Oasis Centre Victoria Ave, Broadbeach, Queensland, 4218, Australia

为什么 Feefo 的评价是值得信赖的？